Design - APS Service Uptime Indicator

[elisafw-ux]

As a client of APS I want to know whether the service is up or is offline so that I can quickly determine the source of an outage of my service. The existing public dashboard may be confusing to those unaware of how the Uptime.com checks have been configured.

Steps

• [x] Use survey research to make design decisions
• [ ] Prototype
• [ ] Implementation

[elisafw-ux]

Rough mock up. Not finalized yet.

To do

1. Is it possible to bring Uptime components through their API? Justin confirming
2. Need to discuss with team which checks should we display

Rationale

1. Tooltips next to checks explain to people what it is and how the portal uses it
2. Status page only displays APS checks
3. People might get thrown off if status page goes to Uptime, they might not know what Uptime is. Having the status page in the portal could reassure people that they are still in a govt. site.

[elisafw-ux]

To do next: Poll/Survey to validate with clients which checks are important to display.

[elisafw-ux]

Ongoing research on Mural. Waiting to get more participants to talk to.