Explore Digital Academy offerings for CIF

[Dianadec]

Describe the task

After the CIF retro it was identified that there is a need to host a design thinking/ways of working session for the CIF team. Let's see if we can reuse something already offered in gov.

Acceptance Criteria

• [x] Reach out to Digital Academy for offerings or resources
• [x] Reach out to Exchange Lab for offerings or resources
• [x] Reach out to UX community for resources/materials

Additional context

[Dianadec]

@LindsayMacfarlane Summary:

• there is a UX 101 course that will be offered by the Digital Academy in September 2023
• there is a course in the learning centre called "Certified Service Manager Citizen-Centric Service Design"
• Reached out to Martha E., Service Design Lead re: potential offerings or resources within gov - waiting to hear back. Will follow up.
• Royal Roads university offers a session called "Design Thinking for Organizations" and the next session is in May. https://pcs.royalroads.ca/design-thinking-for-organizations-online
• Nielsen Norman has a lot of online offerings as well: https://www.nngroup.com/search/?q=design%20thinking
• Proposed next steps ideas: Share RRU course with CIF. In the meantime, could work with Jaimie to gather resources to share with the CIF team. Then, schedule a 1-hour session overview that Jaimie/Diana facilitates.

[Dianadec]

More resources:

• Agile CoP recording: [Service Design 101](https://bcgov.sharepoint.com/:v:/r/teams/04228/Shared Documents/Agile CoP Recorded Sessions/March 24 2022 Oh, The Humanity! Service Design 101-Meeting Recording.mp4?csf=1&web=1&e=fBPiu1) (1 hour) with Andrea Kolot
• Apolitical are offering a ‘How to use service design in gov’ (1 hour) session on April 18 at 7am – it will be recorded https://apolitical.co/events/how-to-use-service-design-in-government
• BC Gov Service Design Playbook

[Dianadec]

Also this service Design 101 (from SMG Files): https://bcgov.sharepoint.com/:p:/r/teams/02081/_layouts/15/Doc.aspx?action=edit&sourcedoc=%7Bd7dd9681-35f7-4c8e-8388-18579f3e62c1%7D&wdOrigin=TEAMS-ELECTRON.teamsSdk.openFilePreview&wdExp=TEAMS-CONTROL&web=1