A service blueprint gives a complete picture of how the service and related experience is delivered, end to end, front to back and across channels. As we get closer to nailing down our registration process + requirements, it would be helpful to synthesize our learnings into a service blueprint that includes external user, internal staff, and system interactions.
Acceptance Criteria:
[x] Find some helpful existing blueprint templates
[x] Determine the start and ending stages of the blueprint
[x] Determine the actors to be depicted in the blueprint
[x] Gather previous maps made, including from this month's IRC Registration workshop and the board in the Nan's Notes miro board
[x] Create rough service blueprint
[x] Pass to scrum team for feedback
[x] Iterate on feedback, if needed
Goal of this ticket:
Create a common resource we can use for user story mapping & future registration work
Communicate the registration process in plain language to IRC
A service blueprint gives a complete picture of how the service and related experience is delivered, end to end, front to back and across channels. As we get closer to nailing down our registration process + requirements, it would be helpful to synthesize our learnings into a service blueprint that includes external user, internal staff, and system interactions.
Acceptance Criteria:
Goal of this ticket: