Copy of Incident Management Document

[ThibaultBC]

Describe the Issue Describe our Incident management procedure with an initial diagram and high level document Additional Context This is an initial step and we will add iterations to this document with time. Description of Inicident/Situation Management: Incident (or Situation) management is meant to establish processes that quickly identify, prioritize and resolve incidents as they occur, so as to mitigate the potential of disruption to Ministry client operations Acceptance Criteria

• [ ] Diagram of Incident Management procedure
• [ ] High level description (maximum 1 page).