Understand the GCP customer support needs, current GCP Support, options & how Platform Ops can help

[ThibaultBC]

Describe the Issue A clear and concise description of what you want to happen.

Additional Context Add any other context, attachments or screenshots

Acceptance Criteria

• [x] Research how to start support tickets with GCP
• [x] Document steps in a 1-page max document, stored in CPF Teams Ops Documents.
• [x] Test what role is needed to open a support case
• [x] send email to gcp clients letting them know that enterprise support is enabled in gcp and include instructions on how to use it.

[ThibaultBC]

Old CRM might have some data on users.

[abibat-adesina]

https://bcgov-my.sharepoint.com/:w:/r/personal/abibat_adesina_gov_bc_ca/Documents/GCP%20Enhanced%20Support%20Support%20Case.docx?d=w9c967bdaadec46a58ae2c41971587170&csf=1&web=1&e=PuviEI