search

bcgov / cloud-pathfinder

This is the technology and UX backend repo for the cloud pathfinder ZenHub task board
https://app.zenhub.com/workspaces/cloud-pathfinder-5e4dbb426c3c6af8dcbf06a7/board?repos=241742911
Creative Commons Zero v1.0 Universal
2 stars 8 forks source link

JSM Setup #3041

Closed ThibaultBC closed 3 hours ago

ThibaultBC commented 3 months ago

As part of our Enterprise transformation, we now have access to a ticketing system to manage customer requests, questions and incidents. I want us to use the month of August to start using JSM so that we are ready in September for Azure clients.

Acceptance Criteria:

  1. Connect CPF email to JSM to receive emails there.
  2. Start replying to customers from JSM - run tests with our own emails first.
  3. Explore setup to categorize as needed (ie. Questions / Requests / Incidents)
  4. Explore setup to accomodate incident management flow.
  5. Explore setup for customer feedback.
  6. Explore the JSM Desktop App
ThibaultBC commented 3 months ago

Email connection: Blocked - T connected with Saas team members, security group blocked. They are working on it. ETA: Fall at the earliest - we should proceed without the email connected to start.