Describe the Issue
Work with JSM to become familiar with the system and its capabilities so as to be able to create a framework within it to management incoming request types (requests, incidents, emergencies, change management, etc.)
Additional Context
Add any other context, attachments or screenshots
Acceptance Criteria
Become familiar with JSM's service management capabilities for handling ops tickets
Frame out what we could initially be done to potentially establish JSM as a ticket management system
Describe a potential transition path if system proved useful
Describe the Issue Work with JSM to become familiar with the system and its capabilities so as to be able to create a framework within it to management incoming request types (requests, incidents, emergencies, change management, etc.)
Additional Context Add any other context, attachments or screenshots
Acceptance Criteria