I'm wondering if the "support" part of this could be beefed up a bit? It's my understanding that users should not be directing questions/issues to the AdvSol Service Desk and instead be posting in RC. Maybe some clarification around that so we can respond to lost people with a link to this doc for guidance.
My understanding is that the support options are
devops-operations during business hours
77000 for major platform issues outside of business hours. 77000 will then pass an INC onto AdvSol SPOC who will contact the on-call tech to investigate
Devhub Content Issue
I'm wondering if the "support" part of this could be beefed up a bit? It's my understanding that users should not be directing questions/issues to the AdvSol Service Desk and instead be posting in RC. Maybe some clarification around that so we can respond to lost people with a link to this doc for guidance.
My understanding is that the support options are
devops-operations during business hours