Closed Stella-Archer closed 7 months ago
DONE
TO DO
Discussed with TES Nancy who recommended canned analytics form the CRM, KPI we'd like to monitor have been sent to Nancy as well as request for access for team & BI people
Report is work for Chris Nancy it moving it to PROD and update the API name to remove “test”.
@chriscaldwell-psa to book a meeting with Nancy to resolve the data mismatch issues. @MeghanStothers to also connect with Stella on this
User Story “As a product owner/Business lead I want make sure the new Map/Pat digital Journey is a success so I can redirect CRM tickets from The HR service reps to the Payroll group after pilot.”
We assume the new process will:
Lets confirm this with real post launch data
Tasks
Acceptance Criteria