Collecting survey feedback on Business Registry apps

[lmcclung]

• [ ] Discovery phase to be completed ASAP, Monday/Tuesday of next week.
  • ~paid third-party service?~
  • ~data stored in Canada?~
  • ~supports multiple domains?~
  • ~FOSS software? (search Google...)~
  • ~in-house developed?~
  • what was done for Names survey? -> Hotjar (ref Patrick)
  • what filings does this apply to?
  • IAs to start
  • may be extended to Annual Reports, etc (ie, different apps)
  • where do we want the form to be hosted? see Omid's RFC
  • Hotjar << decided last week
  • ~CCII / ServiceBC / FormsFlow?~
  • ~Google Forms?~
  • ~Microsoft Forms?~
  • how do we insert Take Survey / Skip into flow? (popup, page, link)
  • ~where do we want to store the data?~
  • ~how do we want to fetch/generate/see reports?~ in Hotjar
  • ~how easy to manage?~
  • ~how easy to change forms?~
  • ~can it support multiple apps? (survey per page)~

As a client When I use the BC Registry application To complete a filing I am able to provide feedback on my experience

• [x] Tidy up questions form Corporate Online (see comment below)
• [ ] Determine what options available for frequency of displaying the survey
• [ ] Implement across all Business Registry application flows

Here are the questions we would like in the survey for the Business Registry apps (Create UI, Filings UI, Edit UI, Name Request). @jyoti3286 @mstanton1 to confirm when/where to add to PPR and AUTH UIs.

1. Do you agree that [app name] was easy to use?
2. Do you agree that the information and instructions provided by [app name] were easy to follow and understand?
3. If you contacted the [app name] Help Desk, how satisfied are you with the assistance provided?
4. Overall, how satisfied are you with [app name]?
5. Adding a Comments text box - MD

[lmcclung]

[lmcclung]

@pwei1018 would you be interested in picking this up?

[mstanton1]

@lmcclung on the assets action item to identify when/where to add the survey in PPR can you confirm briefly what is being done in entities? I will try to be consistent, where it makes sense.

[lmcclung]

@pwei1018 looking for feedback on how frequently and where to add this survey. Right now we have the feedback button always present on Names Application.
Would the survey is activated by this feedback button? Is there a way to only display it at a certain point in a filing (Corporate online does it at the end) or will it always be there?

[forgeuxGH5]

Notes: The current questions are clearly biased / leading. This is almost certainly leading to overly positive responses. I recommend rewording the questions to remove bias. Since we are talking about rating a different version of the site, we need to consider if we want to change the questions to rate the new version. If we change the questions and have the new ratings apply to the new site only, we introduce a confounding variable, making it difficult to compare ratings of the new site and the old site. We also need to consider if makes sense to continue to collect biased data.