UI Design - Adjust wording on Account Creation Landing page to factor in Non-BC BCSC Beta

[JohnamLane]

Wireframes/Visual Design:

Landing Page: https://preview.uxpin.com/44b2d97176e223dc8eedd44ae0492ec6d51af6fe#/pages/158778237 https://preview.uxpin.com/44b2d97176e223dc8eedd44ae0492ec6d51af6fe#/pages/159396962 https://preview.uxpin.com/44b2d97176e223dc8eedd44ae0492ec6d51af6fe#/pages/159674639

Expanded Help View: https://preview.uxpin.com/44b2d97176e223dc8eedd44ae0492ec6d51af6fe#/pages/159178596 https://preview.uxpin.com/44b2d97176e223dc8eedd44ae0492ec6d51af6fe#/pages/159418647

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Account Creation landing page speaks in terms of resident or non-resident, but presented in terms of auth type (BCeID vs BCSC vs non-Ministry).

Note: this work has increased in priority to coincide with the non-BC BCSC Beta that is going live in October

Loose ends:

• The "Back to Home" button should not go the entities marketing page. Please decide preferred target. Current page:

Current Options: "I am a resident of BC" = BCSC "I am not a resident of BC" = BCeID out-of-province "Verify with a notary instead" = BCeID "I am a government agency (other than BC Provincial" = non-ministry (BCeID or BCSC)

Rationale: BCOL Help and other help desks are reporting confusion from clients on this because all of our help and how-to content discusses these options in terms of auth type.

[jyoti3286]

Hey @JohnamLane - Is the business area expecting a design change to make it clearer(like add 4 options instead of 2)? Or just more verbiage on the screen to make it more clear?

[JohnamLane]

@janisrogers We will be picking up this work as part of the new out-of-province option that IDIM is rolling out in mid Sept.

[JohnamLane]

Ideally, changes to this page would be done in conjunction with a broader survey of how accounts are created (types and payment methods)

[janisrogers]

@JohnamLane @lmcclung Is there more information about the new option?

[JohnamLane]

@janisrogers Here's a slide deck with an overview of the new option Expanded User Base Beyond BC Services Card Holders Beta Client Kickoff BC Registry Service.pdf

[JohnamLane]

@forgeuxGH5 I understand you will be able to start work on this while Janis is away. Thank you so much, please let me know if you have any questions. If it's preferable to move the non-BC gov agency tick-box into the account creation flow, I would be interested in seeing an example of that without revising the entire account creation flow (which will happen later).

[forgeuxGH5]

@JohnamLane main question is when you need this finalized by...

[JohnamLane]

@forgeuxGH5 @janisrogers Linda has just confirmed that this Beta will be done on the IDIM side end of October. please have the design complete in time for grooming on October 11th

[forgeuxGH5]

sure - I'm just looking for the date you need the design finalized by - ready for grooming

[JohnamLane]

@forgeuxGH5 Thank you, good reminder. Ideal date for design to be done is October 11th.

[JohnamLane]

@forgeuxGH5 IDIM will also be offering a physical token version of the BCSC. Can the token offering be rolled into this suite of revisions? IDIM will be providing support material to explain the different options and will be preparing public websites that we can link to. We would just need to explain the options on this page.

[jennyschan]

@JohnamLane few questions need to verify with you... for physical token:

1. is anyone (Canada citizen) live in BC or other province can get it?
2. do they need to get it personally from BC Services office? or it can be mailed to them (in BC? within Canada? or International?)
3. any charges to get the token

Do you have IDIM contact that we can check with regarding these: IDIM will be providing support material to explain the different options and will be preparing public websites that we can link to. thanks

[JohnamLane]

@jennyschan @forgeuxGH5 @janisrogers I have asked IDIM for any training material they have on the token and the non-BC flow.

For the above questions:

1. you must have a BCSC to get a hardware token
2. You must visit an SBC office in person (they check your idea at that point)
3. It is free

[janisrogers]

@JohnamLane @jennyschan Question 1 was not specific to the token, it was about the BCSC. For instance, if you are Canadian, but live outside of Canada, are you able to get one?

[JohnamLane]

@janisrogers @jennyschan The non-BC BCSC option is only available to Canadians (must show Canadian ID) The hardware token is open to BCSC holders only

[JohnamLane]

@janisrogers A couple of notes can be added to detract from BCeID.

1. BCeID users must use a 3rd party 2FA app (which accounts for the majority of our ops)
2. BCeID accounts have an 8 day delay to have their affidavit reviewed
3. BCeID can have their username/pw expire, BCSC doesn't require username/pw

[JohnamLane]

Hey team! Please add your planning poker estimate with Zenhub @thorwolpert @seeker25 @lekshmimallika-aot @MatthewCai2002 @Ashna-FreshWorks

[magszymanski]

@janisrogers I added comments to the wireframe. Let's chat about this next week - once we make changes to the text I will be able to review again. Thanks!

[janisrogers]

@magszymanski I have reviewed your comments (and made a couple of other changes). Please take a look again if you have a chance.

[magszymanski]

@janisrogers looks good to me! The bottom of the screen cuts off now though - not sure what happened:

[janisrogers]

@tlebedovich - This is ready for your visual design. I moved the expanded help onto a separate page. Can you take a look at that page too? Thanks

[tlebedovich]

@janisrogers - design work done - please review

[janisrogers]

Looks good. Thanks @tlebedovich @JohnamLane This is ready for dev. I'm not sure if there is a dev ticket or if you are using the design ticket as the dev ticket?

[janisrogers]

@lekshmimallika-aot Regarding the icons. I’m pretty sure these are material icons. mdiCardAccountDetailsOutline and mdiCertificateOutline

[janisrogers]

Looks good in dev. Ready for QA

[seeker25]

Ashna passed the QA, but Trish + John requested more changes.

Reverting this PR, should bring them back: https://github.com/bcgov/sbc-auth/pull/2128

[janisrogers]

@lekshmimallika-aot Changes required (new design in description - no changes to expanded help)

• [x] wording for 2nd paragraph on first card
• [x] add link for BC Token
• [x] Change link for 'Learn more about the BC Services Card Login'

[lmallika86]

PR - https://github.com/bcgov/sbc-auth/pull/2148. This will be merged once we have the approval to deploy to prod

[seeker25]

We've removed this from the main branch for now

[seeker25]

Pushed to PROD