Service Design & UX Research

lmcclung commented 1 year ago

This ticket is to identify what UX Research we have completed and what we would like to conduct in future. Please add your ideas here.

Completed:

Authentication with Services Card - OXD Cooperative Association Benefit Company Incorporation Applications

To do:

Better understanding of user workflows that span multiple applications, with an eye towards providing improved service delivery channels and options -- That could include user workflows that include systems and applications outside of the BCROS ecosystem
Staff access and all of its flavours (other agencies, registries, API clients, et c.).
Payment options and collapsing Basic/Premium account types
Identity verification (reduce complexity and alleviate pain points related to 2FA)

lmcclung commented 1 year ago

@davemck513 @JohnamLane @forgeuxGH5 @trishreimer

forgeuxGH5 commented 1 year ago

We did something similar a while ago for Carol - maybe a year or two? - putting together all of our research and customer engagement for a launch or something - I can't remember what it was for though. Anyone else remember that?

JohnamLane commented 1 year ago

@lmcclung I put some suggestions under to do, but happy to discuss and remove if those are handled elsewhere.

bcgov / entity

Service Design & UX Research #13588

Completed:

To do: