Consent required issue in NAMEX

[mengdong19]

Please reference to ops ticket: https://github.com/bcgov-registries/ops-support/issues/906 Copy here for easy access to the content.

Contact information

Staff Name: Joshua Thiessen Registries Analyst – BC Registries & Online Services Service BC

Description

There is an issue in NAMEX where consent is displayed as “required” when the consent box is not checked.

I’ve noticed with names that contain “PREC” as the descriptive element, when we amend to “PERSONAL REAL ESTATE CORPORATION” and the macro is selected for PREC “Name amended to allow acceptance by the real estate council”, NAMEX only allows us to conditionally approve the name which changes the “consent” status to “required” regardless of whether the consent tickbox is selected. It seems the macro would need to be copy/pasted or typed manually to proceed without producing the “consent: required” status.

I’ve had a couple calls via support staff with clients confused that they can’t proceed with their NRs because of the “consent required” status. I am not sure if the “consent required” status resulting from selecting “conditionally approve” without checking the consent tickbox actually “locks” the NR so the client cannot proceed, or if clients are seeing the “consent required” verbiage on their output and calling us confused. For these ones, I reset the NR and entered the macro message manually so that the macro would not trigger “conditionally approve” in order to remedy the situation. But “conditionally approve” should not trigger unless the “consent” box is checked.

You can see in the below screenshots what I mean:

The macro is chosen, (the consent box is not checked), the “conditionally approve” decision is shown:

As “Quick approve” removes any selected macros, “conditionally approve” is the only decision option here. It results in consent “required”:

With most macros involving name amendments the “Conditionally approve” is usually not an issue because consent actually is required (ie. RMT/Registered Massage Therapy), but for Personal Real Estate Corporation it is not.

If someone could please look into the “conditionally approve” button only triggering when the consent box is checked it that would be great.

Thanks!

Joshua Thiessen Registries Analyst – BC Registries & Online Services Service BC

[oanyahuru]

Madhav reviewed the solution provided with Joshua Thiessen. @iamjtodd please confirm if the solution is satisfactory so we can move this ticket along.

[iamjtodd]

Yes solution appeared to be fine, I have no concerns thank you!