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Online Banking Payments - some record as Non-sufficient Funds when client has receipt of payment #17286

Open PatrickAHeath opened 1 year ago

PatrickAHeath commented 1 year ago

Describe the bug in current situation This issue resulted from OPS ticket 2877. Client made online banking payment for Firm Registration but it was recorded as Non-sufficient Funds and registration was not completed. (BCROS account 32325 - Thaporn Kamhaeng - registering Body Culture with NR3742257. Staff completed registration for FM1020606)

When searching the payment in the Transactions section of the staff dashboard, it displays a status of Non-sufficient Funds despite that value not being in the drop down list of values for that column.

Why are online banking payments being recorded as non-sufficient funds when the client has the receipt that the payment was completed by the bank? (Note that this isn't happening with every online banking payment - we only hear of the ones that have issues)

Link bug to the User Story

Impact of this bug Client's payment is taken from their bank account but registration is left uncompleted.

Chance of Occurring (high/medium/low/very low)

Pre Conditions: which Env, any pre-requesites or assumptions to execute steps?

Steps to Reproduce Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Actual/ observed behavior/ results Online banking payment completes successfully but payment is recorded as non-sufficient funds and registration doesn't complete.

Expected behavior Online banking payment completes successfully, payment is recorded as complete and registration completes successfully.

Screenshots/ Visual Reference/ Source image.png

seeker25 commented 1 year ago

There's a ticket for this being worked on, it will be fixed soon: https://github.com/bcgov/entity/issues/17856