ROADMAP & VISION - Create visual roadmap

[Kaineatthelab]

Create roadmap for COOPS including Payment and Authentication

Description:

Roadmap should not reflect dates Roadmap should include the overall vision

Acceptance / DoD:

• [ ] Design / Solution accepted by Product Owner
• [ ] Test coverage acceptable
• [ ] Peer Reviewed
• [ ] UX Approved
• [ ] PR Accepted
• [ ] Production burn in completed

[Kaineatthelab]

ROADMAP FEATURES Maintenance Filing a. As a basic user log in
b. As a basic user pay with Credit Card c. As a basic user I want guidance in filing d. As a basic user I want to File Annual Report e. As a basic user I want to file Director Change f. Document Output Solution g. *As a basic user I want to file a Registered Office Address Change

Dashboard a. As a basic user I want to access my filed documents b. As a basic user I want to track my filings and status c. AS a basic user I want to receive and choose Notifications – Email/SMS/Mail d. AS a basic user I want a user profile e. As a basic user I want other payment solutions f. As a staff member I want to access documents and outputs g. As a manager I want a way to view stats and metrics h. As a basic user I want to use Devices – Phone & Tablet

Incorporation a. As a basic user I want to capture all required legislated data b. As a basic user I want to extra provincially register in BC c. As a basic or premium user, I want to get a Cooperative name d. As a basic or premium user I want a receipt for my transaction e. As a basic user I want certified copies of certificate of incorporation electronically f. As a premium user I want to be able to manage and pay for multiple clients g. As a supervisor I want to be able to manage the work flow and que

Premium User Journey a. As a premium user I want to access, manage and pay for multiple clients b. As a premium user I want access to advanced filing tracking and searching

Additional Filings a. As a user I want to Continuation In/out b. Change of Name c. Amalgamation d. Dissolution/Cancel e. Liquidation f. Restoration/Reinstate g. Conversion/Alteration h. Transition to legislation

[Kaineatthelab]

DRAFT VISION STATEMENT For Cooperatives associations wanted to be recognized under the cooperatives act and gain……. Cooperatives online is a website that enables Cooperatives to incorporate and maintain their legal entity with BC Government online. Unlike the current paper process our product provides;

1. self service
2. straight through process customer journey
3. one authentication service for coops
4. Online Payment
5. premium users ability to fast track
6. basic users can be guided though the journey
7. online access to certified legal entity documents
8. A user dashboard for coop maintenance
9. Mobile and Tablet access

[Kaineatthelab]

SUCCESS CRITERIA

1. Self Service a. As per Government Standard (Thor)

2. STP Customer Journey - Customer received documents a. Less than 10% intervention from Service BC staff i. Corrections (error rate after filing) ii. Call Centres iii. Emails iv. 90% electronic filings

3. One Authentication service for coops supports a. One time affiliation b. Basic User c. Premium User d. Pro Data User e. Out of Jurisdiction User

4. Online Payment Supports a. Credit Card b. Pre-Authorized Debit c. Interac Online

5. Premium User Fast track a. Filing should take the same time or less as current Online System b. #% positive feedback from survey

6. Basic User Guidance a. Reduction of application abandonment rate by #% b. Less than #% calls or emails for help with the system c. #% positive feedback from survey

7. Access to certified documents online a. All electronic filed documents are available online

8. User dashboard for maintaining companies a. Reduce restorations due to involuntary dissolutions reduced by #% (within 12 months) b. Annual Reports – Decreased delinquent ARs c. Address Changes i. 90% Reduction in paper filings ii. Lower error rate than existing systems d. Directors i. 90% Reduction in paper filings ii. Lower error rate than existing systems

9. Mobile and Tablet a. Available as per Government Standard

[lmullane]

https://realtimeboard.com/app/board/o9J_kya7ndU=/