SBC Connect Contact for more information

[mbertucci]

User Story

As a new user on the SBC Connect platform, when I am on the account creation or selection page I want to easily see the contact information section on the account selection or creation page,
so that I can quickly reach out to someone at SBC Connect for support if I need help with the process.

Context

When new users access the SBC Connect platform, they are required to either create a new account or select an existing one. However, some users may need assistance during this process, and it's essential that they can easily find the contact information for support. By making the contact information prominently visible and accessible, users can get the help they need without frustration, ensuring a smooth onboarding experience.

Andy can you find out what BCOL recommends for this? Is it this?

toll free number is 877-387-6335

Any personal information required is collected to support the administration and enforcement of the Short-Term Rental Act, under the authority of section 33(1) of that Act. Any questions about the collection of any information can be directed to the Executive Director of the Short-Term Rental Branch, at strbranch@gov.bc.ca.

Examples for Business Registry

UX/UI Links

• Design in Figma
• [Insert link to contact information design guidelines in Miro here]

Miro Links

• [Insert link to Miro board for user flow here]

Business Rules

• [ ] The contact information section must be clearly visible on the account selection or creation page.
• [ ] The contact section should include multiple contact methods, such as phone number ?????
• [ ] The contact information should be labeled clearly, indicating it is for users who need help with the account process.
• [ ] The contact information must be accessible without scrolling, ensuring it is immediately noticeable when the page loads.

Story Scenarios

• [ ] Scenario 1: User Sees Contact Information Immediately

  • Given: A new user is on the SBC Connect account selection or creation page.
  • When: The page loads.
  • Then: The user should see the contact information section immediately without needing to scroll.
  • [ ] Test Created

• [ ] Scenario 2: User Uses Contact Information for Support

  • Given: A new user is on the SBC Connect account selection or creation page and encounters a problem.
  • When: The user accesses the contact information section and selects a contact method
  • Then: The user should be able to connect with SBC Connect support through the chosen method.
  • [ ] Test Created

Accessibility Scenarios

Expand for Accessibility Scenarios

- [ ] **Scenario: Screen Reader Accessibility for Contact Information** - **Given**: A user is navigating the SBC Connect account selection or creation page using a screen reader. - **When**: The user reaches the contact information section. - **Then**: The contact information should be fully accessible, with clear labels and instructions read out by the screen reader. - [ ] **Test Created** - [ ] **Scenario: Keyboard Navigation to Contact Information** - **Given**: A user is navigating the SBC Connect account selection or creation page using only a keyboard. - **When**: The user attempts to access the contact information section using the Tab key. - **Then**: The focus should logically navigate to the contact information, allowing the user to easily access and select the contact options. - [ ] **Test Created** - [ ] **Scenario: Color Contrast for Contact Information** - **Given**: A user with visual impairments is viewing the SBC Connect account selection or creation page. - **When**: The user looks at the contact information section. - **Then**: The text and buttons should have sufficient color contrast to meet WCAG 2.1 AA standards, ensuring they are easily readable. - [ ] **Test Created**

[mbertucci]

This is inline with the new strategy of working left to right on the story map. Andy please review this. and create a simple design for this

[fionazhou-jsb]

@andyyanggov let's talk about this at the design meeting. I am trying to see where users can access this info.

[mbertucci]

Andy you may be able to combine the FOIPPA notification and the STR contact information.. just a thought

[mbertucci]

@andyyanggov please check with Registries design if we need to spell out SBC or not

[mbertucci]

@kris-daxiom please review for any TA work

[jdyck-fw]

Hey team! Please add your planning poker estimate with Zenhub @avni-work @dimak1 @kris-daxiom @rstens @shaangill025

[jdyck-fw]

Since this is the first modal, the estimate reflects this work.