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ServiceBC Registry Team working on Legal Entities
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Users Stuck on PayBC CAPTCHA Page Due to Session Timeout Error #23082

Open riyazuddinsyed opened 1 week ago

riyazuddinsyed commented 1 week ago

Describe the bug in the current situation When users attempt to pay, they encounter a "Session Timed Out" message on the CAPTCHA page. The only way to proceed is by closing the tab, as the "Sign In" button redirects users to the PAYBC homepage, which is a diversion from the BC Registries and Online Services platform. This redirection disrupts the payment process and prevents users from bypassing the CAPTCHA page.

Steps to reproduce the behavior:

  1. Go to 'https://dev.account.bcregistry.gov.bc.ca/decide-business'
  2. LLogin with BCREG user
  3. Start any filing
  4. Proceed to payment
  5. On the Captcha Page notice that the "Session time out" message pops up
  6. This is an intermittent issue

Screenshots/ Visual Reference/ Source

Screen Shot 2024-09-03 at 2.45.25 PM.png
severinbeauvais commented 1 week ago

I've seen this before. After some time it went away. (I may have rebooted in between.)

Anyway, this ticket should be redirected to the Pay Team, and they can talk to PayBC as needed.

vikas-gov commented 1 week ago

Hi @riyazuddinsyed, Is this issue in DEV/TEST/PROD? Is it encountered only by QA running multiple filings one after another?

riyazuddinsyed commented 1 week ago

It's in the test so assuming it's in Prod as well. It happened quite a few times.

vikas-gov commented 1 week ago

We need to identify the root cause for this scenario and if the occurrence based on the analysis has potential to reoccur more frequently post MVP we need to prioritize fixing it. ex: based on increase in the number of filings post go live etc.

severinbeauvais commented 1 week ago

This is entirely in PayBC and has nothing to do with Entities.