Update Email Recipient on NR Refund Request Email

[mstanton1]

Description

When a client has a name request that has not been worked on they have the option to request a refund. Entities calls our API and we send the refund request email. Finance has asked that we change the recipient on this email:

Previously was sent to: CASHelp@gov.bc.ca, SBC_ITOperationsSupport@gov.bc.ca Should be sent to: FIN.CASReconciliation@gov.bc.ca, SBC_ITOperationsSupport@gov.bc.ca

Tasks

• [ ] When ticket has been created, post the ticket in RocketChat '#Operations Tasks' channel
• [ ] Add entity or relationships label to zenhub ticket
• [ ] Add 'Priority1' label to zenhub ticket
• [ ] Assign zenhub ticket to milestone: current, and place in pipeline: sprint backlog
• [ ] Reply All to IT Ops email and provide zenhub ticket number opened and which team it was assigned to
• [ ] Dev/BAs to complete work & close zenhub ticket
• [ ] Author of zenhub ticket to mark ServiceNow ticket as resolved or ask IT Ops to do so

[mstanton1]

This has been reviewed on the Registries side and there are no concerns. Pending confirmation of new email address from Tara Whalen.

[mstanton1]

Saravan just completed this change. I have sent the following to Tara Whalen and cc'd Jyoti, Linda and CAS Help.

The change below has been completed. As requested we have removed CASHelp@gov.bc.ca from the recipient list for NR Refund requests. We have added FIN.CASReconciliation@gov.bc.ca. I suspect there will be at least one request within the next day that will serve as verification the change was successful. Can you please confirm when you receive a NR Request to the updated email address.

I have also shared this information with IT Ops and cc'd Amit and Sienna.

Good Morning,

CAS has requested we update the email address we send NR Refund emails to. Rather than send NR Refund emails to CASHelp@gov.bcc.a they will be sent to FIN.CASReconciliation@gov.bc.ca. This will reduce steps on the CAS side enabling them to complete refunds in a more efficient manner.

Here is the impact to IT Ops: • IT Ops currently receives closure messages from Remedy when a refund has been entered by Finance. Instead of receiving these from Remedy they will come from the Finance email above. The response will be a reply to the initial request we sent, with the word “Complete”. I have asked Finance monitor for the first request of the day, and advise when it is received. Please also keep an eye out, as once you receive the first response message in the BC Registries Inbox you will need to update the rule too auto sort into the appropriate folder.

Please let me know if you have questions. As noted, I will be setting up a meeting as well so we can discuss the full process.

[mstanton1]

Tara has provided confirmation that a NR refund request from yesterday successfully routed to FIN.CASReconciliation@gov.bc.ca.