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bcgov / entity

ServiceBC Registry Team working on Legal Entities
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Cancel and Refund shows 0$ on the fee reciept. #7444

Open riyazuddinsyed opened 3 years ago

riyazuddinsyed commented 3 years ago

Describe the bug in current situation

When a user pays for the PAD account and after any PAD payment and then hits on cancel and refund the fee receipt shows $0 and the status in namex shows Refund Requested.

Impact of this bug Users paying with PAD

Steps to reproduce the behavior:

  1. Go to 'https://test.bcregistry.ca/business/auth/home/decide-business'
  2. Use the PAD account
  3. Complete a filing.
  4. Hit on Cancel and Refund 5.See the error

Screenshots/ Visual Reference/ Source Screen Shot 2021-05-05 at 1.23.49 PM.png

Milan-Freshworks commented 3 years ago

I have been able to reproduce the bug for PAD account.

lmcclung commented 3 years ago

Milan says: I was able to reproduce the bug mentioned above having $0 showing as the refund. This is due to the fact the receipt is showing Payment pending.

The invoices are generated on our side and sent to CAS daily. CAS receives the payment and sends the feedback file every day back to us. The feedback file is read by our system and then the receipt goes from pending to paid state and shows the correct amount. Since, no amount has been received as we did a cancellation before payment was processed so it is showing $0 on the refund as well.

lmcclung commented 3 years ago

marking as P3 until we have feedback from users on this.

jdyck-fw commented 3 years ago

Setting this as a p3 for now and we'll upgrade it if we have any customer reports of it happening.