BC Online Account 734080 - Payment Discrepancies

mstanton1 commented 3 years ago

Title of ticket: [Entity number and name] or "Account Management"

ServiceNow incident: INC0101326

Contact information

Staff Name: Debbie Blyth Staff Email: Debblie.Blyth@gov.bc.ca

Description

According to BCOL payments, the client paid for two NR’s on July 6th, NR 6615764 & 4870752. However, according to Namex NR 6615764 was submitted May 12th. I have reversed the payment for 6615764 but not sure why the date shows May 12th (was the renew function used here?)? Also, I’m not able to cancel this NR in Namex or NRA, if you could please have someone cancel NR 6615764. Thanks,

Client: FASKEN MARTINEAU DUMOULIN LLP Account 1731

Ops Process

[ ] Add entity or relationships label to zenhub ticket
[ ] Add 'Priority1' label to zenhub ticket, if:
- If the business says it is a priority
- BA can use their business knowledge and best judgement if it is a priority or not
- How long the ticket has been open
- If we are still unsure, reach out to other BAs in the guild
[ ] Assign zenhub ticket to the current developer on ops rotation
[ ] When ticket has been created, post the ticket in RocketChat '#Operations Tasks' channel
[ ] Reply All to IT Ops email (CC BA Inbox) and provide zenhub ticket number opened
[ ] Dev/BAs to resolve issue
[ ] DEV: Enter the time you worked on the ticket in the estimate
[ ] DEV: Tell BA it is ready to review
[ ] BAs review
[ ] Add ticket to the current milestone of the code base the ops ticket was relating to (i.e., if it's a Name Request issue, assign to current entities milestone, etc.)
[ ] Close Zenhub ticket
[ ] Tell IT Ops to close the ServiceNow Incident

mstanton1 commented 3 years ago

NR 6615764

Shows submitted 12-05-2021 in Name Requests Online. Receipt shows fee of 131.50 which does not match what is shown in the BCOL screenshot above.

NR 4870752

Shows submitted 06-07-2021 in Name Requests Online

mstanton1 commented 3 years ago

@pwei1018

Please cancel NR 6615764 in NRA. Payment has been reversed by the business but they are unable to cancel the NR.
Can you please check transaction records for NR 6615764 in NRA to confirm if the submission July 6th was a 'resubmit'.

If so, no concern. If not, there's a few discrepancies. The receipt in NRO, NRO transaction history and NRA app both show the payment for this NR as taking place May 12th 2021 but the screenshot from Debbie of BC Online shows the transaction on July 6th. I have also noticed the BC Online screenshot shows the payment of 31.50 on July 6th but the NRO receipt shows it was a priority for 131.50.

pwei1018 commented 3 years ago

@mstanton1 Found 6 payment records with this NR happened between July5-July6.

mstanton1 commented 3 years ago

@pwei1018 did you cancel NR 6615764 in NRA or verify if this NR was a resubmission?

pwei1018 commented 3 years ago

@mstanton1 The NR 4870752 was the resubmitted one. The NR 6615764 was the original one and expired. So, we don't need to cancel it. However, we may need to refund the payment of NR 6615764.

kialj876 commented 3 years ago

Looking at this you need the payment for NR 6615764 on may 12. Do not refund that or cancel it because it was the original NR. Then on July 6 they did a reapply which created NR 4870752 and it charged them 6 times. Those 6 payments need to be verified and any extra ones need to be refunded

mstanton1 commented 3 years ago

Sent the following to Debbie B:

Our devs have confirmed the NR 6615764 was the original NR created on May 12th. It has since expired. NR 4870752 was the resubmission of the original NR. The Dev’s identified 6 charges for this NR.

Based upon the findings above it seems that NR 6615764 does not actually need to be cancelled (since it expired). NR 4870752, on the other hand, should be refunded 5 times. Does this seem right to you?

What have you done refund wise at this point. We can trigger the refunds through our system as well which is preferable as it updates the database status.

kialj876 commented 3 years ago

Yep that seems right. I don't think we did any refunds yet right @pwei1018? Whoever is on ops can look up the payments and alter the refund notebook slightly to refund 5 of the 6 REAPPLY payments (I did something similar on my ops day so you can look at the one I did in the completed folder to refund a specific payment) unless you can just do that through the UI @mstanton1 ?

janisrogers commented 3 years ago

@rarmitag Update from Debbie:

Strange I can’t see the 6 payments in FAS, can you have a refund done for the 5 payments on 4870752. Thanks,

Regards,

Debbie Blyth

mstanton1 commented 3 years ago

@kialj876 no option through the UI at this time - but it's been discussed. My understanding is that the dev on ops can use the invoice ID to invoke the same webservice that is used for refunds with credit card and the logic on what to do depending on payment type is on the PayAPI. Thank you for your input here:)