Update 'from' email address on Account on Hold emails

[mstanton1]

Staff Name: JH

Description

Hi Trish and Melissa,

My team has noticed that rejected/on hold emails are sent to clients from the bcregistries@gov.bc.ca email address. These are the emails that occur when the BCOnline account admin team review a new BCeID BC business registry account, and it is deficient and needs to be remedied. Quite often these clients are responding back to the email and it comes to my team. My team is then unable to answer the emails, and has to forward them on to Wendy’s team and we forward the email to bconline@gov.bc.ca. Below is a discussion I was having with Wendy regarding this. We are both wondering if we can change the email address, so that these emails come from bconline@gov.bc.ca. If we can’t it’s not too big of a deal, as we could just keep forwarding the emails.

Here is a copy of the email that clients are getting:

Ops Process

• [ ] Add Entity or Relationships label to zenhub ticket
• [ ] Add Ops label
• [ ] Add Priority1 label to zenhub ticket, if:
  • If the business says it is a priority
  • BA can use their business knowledge and best judgement if it is a priority or not
  • How long the ticket has been open
  • If we are still unsure, reach out to other BAs in the guild
• [ ] Add ticket to "Ops" column
• [ ] When ticket has been created, post the ticket in RocketChat '#Operations Tasks' channel
• [ ] Reply All to IT Ops email (CC BA Inbox) and provide zenhub ticket number opened
• [ ] Dev/BAs to resolve issue
• [ ] DEV: Enter the time you worked on the ticket in the estimate
• [ ] DEV: Tell BA it is ready to review
• [ ] BAs review
• [ ] Add ticket to the current milestone of the code base the ops ticket was relating to (i.e., if it's a Name Request issue, assign to current entities milestone, etc.)
• [ ] Close Zenhub ticket
• [ ] Tell IT Ops to close the ServiceNow Incident

[mstanton1]

Note from Sumesh: currently that’s set as default from notifications api as we are sending the from address. we should be able to customize it if needed.

[pwei1018]

The notification hardcode the sender email address and it is not easy to have different sender email address setup.

[jyoti3286]

This is not an easy fix. Read Patrick comments for technical details

We can tackle this when we look at the notification work for the entire project.