Can we update the modernization page for clients to have more details about how Online banking payments work. Perhaps more detail about it’s limitations…….can’t use for future effective filings, and delay in receiving outputs until payment is received by our office. At the moment all I see on the page is this info:
Ops Process
[ ] Add entity or relationships label to zenhub ticket
[ ] Add 'Priority1' label to zenhub ticket, if:
If the business says it is a priority
BA can use their business knowledge and best judgement if it is a priority or not
How long the ticket has been open
If we are still unsure, reach out to other BAs in the guild
[ ] Assign zenhub ticket to the current developer on ops rotation
[ ] When ticket has been created, post the ticket in RocketChat '#Operations Tasks' channel
[ ] Reply All to IT Ops email (CC BA Inbox) and provide zenhub ticket number opened
[ ] Dev/BAs to resolve issue
[ ] DEV: Enter the time you worked on the ticket in the estimate
[ ] DEV: Tell BA it is ready to review
[ ] BAs review
[ ] Add ticket to the current milestone of the code base the ops ticket was relating to (i.e., if it's a Name Request issue, assign to current entities milestone, etc.)
jennyschan
commented
1 year ago 
ServiceNow incident: n/a
Contact information
Staff Name: JH
Description
Can we update the modernization page for clients to have more details about how Online banking payments work. Perhaps more detail about it’s limitations…….can’t use for future effective filings, and delay in receiving outputs until payment is received by our office. At the moment all I see on the page is this info:
Ops Process