Troubleshooting for file conversion

[mpilchar]

Title of ticket:

Description

Determine a procedure or go to person for file conversion mishaps

DOD

• [ ] issues? alerts
• [ ]

[lmullane]

@abin-aot I've posed the questions to the IMB.

[abin-aot]

MIME-Version: 1.0 Date: Thu, 24 Jun 2021 16:27:53 -0700 References: 0EB26310-8792-4603-A8AE-A374562D87E0@gov.bc.ca f0771528cef54a2495afa9ce6ec4e7f2@gov.bc.ca CAMTKs6M59uPgqSJMT5MxM6jqujSutmdyV-Ss36AfrWdLnU2v_A@mail.gmail.com 5a062b38977844129e7926225d338439@gov.bc.ca CAMTKs6MM83=KrLTWGoCFyLAOskCoceS9ZWux5Q90r1tPeNmonA@mail.gmail.com cbba47644297411185215a6ea83bd738@gov.bc.ca In-Reply-To: cbba47644297411185215a6ea83bd738@gov.bc.ca Message-ID: CAMTKs6Ov-5KpNihNoh6WZHOR3UVF+gaPCqmUyLBaSzQPSNHcbw@mail.gmail.com Subject: Re: Process for dealing with VM issues From: Abin Antony abin.antony@aot-technologies.com To: "Smyth, David CITZ:EX" David.Smyth@gov.bc.ca Cc: "Mullane, Loren CITZ:EX" Loren.Mullane@gov.bc.ca, "Punnett, Alexander CITZ:EX" Alexander.Punnett@gov.bc.ca, "Morris, Matthew CITZ:EX" Matthew.Morris@gov.bc.ca Content-Type: multipart/alternative; boundary="00000000000064120c05c58b5f83"

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Ok thanks for the update. Primarily , RAM(memory) & CPU, if those are above 75% of utilization, we prefer to get immediate alerts, since those are our pain points. Disks, network i/o latency is good to have.

Can we get a weekly report of these resources as well, just to be aware of the pattern ? Any thoughts? Advanced apologies, if I am asking too much. This is one of the main reasons for enquiring about a remote web based monitoring tool. At BC Assessment we were using PRTG , to monitor my Production servers usage all the time and can set up notifications as required.

On Thu, Jun 24, 2021 at 3:33 PM Smyth, David CITZ:EX <David.Smyth@gov.bc.ca=

wrote:

Abin,

Nagios is email only. Matt and Alexander can install the client. We would need to understand what you would like to be alerted on. (cpu, disk, services, etc..)

I=E2=80=99ve enclosed a sample one. You get emails only the state change.= Nagios scans the environments every 5 mins.

Dave

From: Abin Antony abin.antony@aot-technologies.com Sent: June 24, 2021 3:00 PM To: Smyth, David CITZ:EX David.Smyth@gov.bc.ca Cc: Mullane, Loren CITZ:EX Loren.Mullane@gov.bc.ca; Prodan, Matthew CITZ:EX Matthew.Prodan@gov.bc.ca; Andrews, Arielle CITZ:EX < Arielle.Andrews@gov.bc.ca>; Pilchar, Molly CITZ:EX < Molly.Pilchar@gov.bc.ca>; Shutko, Craig CITZ:EX Craig.Shutko@gov.bc.ca; Punnett, Alexander CITZ:EX Alexander.Punnett@gov.bc.ca; Morris, Matthew CITZ:EX Matthew.Morris@gov.bc.ca Subject: Re: Process for dealing with VM issues

*[EXTERNAL] *This email came from an external source. Only open attachments or links that you are expecting from a known sender.

A delayed aggregate of accuracy just before 5 minutes is good to start with. We don't need that app to be accessible publicly or on DMZ, since I can login to VPN(Cisco) and access it.

How about providing access to Nagio to monitor these servers?

On Thu, Jun 24, 2021 at 2:45 PM Smyth, David CITZ:EX < David.Smyth@gov.bc.ca> wrote:

Abin,

I=E2=80=99m not aware of any web based types of tools for monitoring that= we could install. Are you looking for Realtime or delayed aggerate. If it=E2=80=99= s delayed aggerate ( 5mins) I think we have a solution from the vendor call BC healthcheck??

The VM is in Zone B, the security model/firewalls would make getting web traffic information to the DMZ very hard. A solution would be need to wrapped around VPN solution to pass information out to the DMZ.

The security models are Zone A (most protective), Zone B , DMZ, Internet. A security zone is designed so it can only pass traffic to one layer abov= e or below. For us to talk to Zone A we need to use a special vpn to tunnel to it.

Dave

From: Abin Antony abin.antony@aot-technologies.com Sent: June 24, 2021 2:29 PM To: Smyth, David CITZ:EX David.Smyth@gov.bc.ca Cc: Mullane, Loren CITZ:EX Loren.Mullane@gov.bc.ca; Prodan, Matthew CITZ:EX Matthew.Prodan@gov.bc.ca; Andrews, Arielle CITZ:EX < Arielle.Andrews@gov.bc.ca>; Pilchar, Molly CITZ:EX < Molly.Pilchar@gov.bc.ca>; Shutko, Craig CITZ:EX Craig.Shutko@gov.bc.ca; Punnett, Alexander CITZ:EX Alexander.Punnett@gov.bc.ca; Morris, Matthew CITZ:EX Matthew.Morris@gov.bc.ca Subject: Re: Process for dealing with VM issues

*[EXTERNAL] *This email came from an external source. Only open attachments or links that you are expecting from a known sender.

Hi Dave,

it's a typo I guess on the email. We were looking for a "remote" monitoring tool - web based, so that we can see resource utilization on t= he server without logging in. If we can get access to that tool specific to our servers , then it will be helpful.

On Thu, Jun 24, 2021 at 2:05 PM Smyth, David CITZ:EX < David.Smyth@gov.bc.ca> wrote:

Loren,

• Who is our contact person in case an issue arises that we cannot solve ourselves?

The IMB is your escalation point, Matt and Alexander and myself. We can mediate your request to the vendor

• Is there any way to receive automated alerts if a server goes down?

The vendor has monitoring that alerts them only of outages. If they detec= t a server is down they will investigate.

We have a central monitoring application called Nagios for monitoring. It can alert us by email if we have outages or services warnings (ie low Dis= k space). We also can monitor services state changes as well. If you like w= e can add the Nagios client to the VM

• Is there an interface that we can login into for remove monitoring?

The vendor monitoring is not possible to remove. Part of the contract.

Also the vendor has an establish Sunday morning change windows from 6-9am where they perform operational maintenance. Sometimes it causes disruptions.

The vendor manages the security patching of the OS. They will schedule a date for patching and require approval by Matt or Alexander to proceed.

Typically we stay out of the C: drive and install any applications to other drives. The managing of small amount of working space on the C driv= e we normally leave to the vendor.

Dave

From: Mullane, Loren CITZ:EX Loren.Mullane@gov.bc.ca Sent: June 24, 2021 1:31 PM To: Smyth, David CITZ:EX David.Smyth@gov.bc.ca Cc: Prodan, Matthew CITZ:EX Matthew.Prodan@gov.bc.ca; Andrews, Arielle CITZ:EX Arielle.Andrews@gov.bc.ca; Abin Antony < abin.antony@aot-technologies.com>; Pilchar, Molly CITZ:EX < Molly.Pilchar@gov.bc.ca> Subject: Process for dealing with VM issues

Hi David,

We had an access issue with the VM this week, which your team was able to resolve in a timely fashion.

A few questions for you if we need future support on the VM:

• Who is our contact person in case an issue arises that we cannot solve ourselves?
• Is there any way to receive automated alerts if a server goes down?
• Is there an interface that we can login into for remove monitoring?

Appreciate your insight here.

Best,

Loren

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<div dir=3D"ltr"><div dir=3D"ltr">

Ok thanks for the update. Primar= ily=C2=A0, RAM(memory) & CPU,=C2=A0 if those are above 75% of utilizati= on, we prefer to get=C2=A0 immediate alerts,=C2=A0since those are our pain = points. Disks, network i/o latency is good to have.=C2=A0

</d= iv>

Can we get a weekly report of these resources as well, just to be a= ware of the pattern ? Any thoughts? Advanced apologies, if I am asking too= =C2=A0much. This is one of the main reasons for enquiring=C2=A0about a remo= te web based monitoring tool. At BC Assessment we were using PRTG , to moni= tor my Production servers usage=C2=A0 all the time and can set up notificat= ions as required.=C2=A0

<div class=3D"gmail_q= uote"><div dir=3D"ltr" class=3D"gmail_attr">On Thu, Jun 24, 2021 at 3:33 PM= Smyth, David CITZ:EX <<a href=3D"mailto:David.Smyth@gov.bc.ca">David.Sm= yth@gov.bc.ca> wrote:

[abin-aot]

Above one is the current active mail thread on this front, we are waiting for getting alerts set up. Also, asked for monitoring tool, if possible