Urgent requests procedures

[OlgaLiber2]

Describe the task A clear and concise description of what the task is.

Acceptance Criteria

• [ ] first
• [ ] second
• [ ] third

Additional context

• Add any other context about the task here.
• Or here

[MCatherine1994]

Just put a note here, we want to share our team email with other teams, so they can send request to our team's email.