Review FREP support tickets in Jira to see common issues

[OlgaLiber2]

Describe the task Understand what issues users are running into using FREP and how they are resolved

Acceptance Criteria

• [ ] Summary of user issues by topic

Additional context link to Jira service desk tickets: https://apps.nrs.gov.bc.ca/int/jira/browse/SD-15647?jql=text%20~%20%22frep%22