[XL] Explore Hold pass for DUP

[JLWade]

This ticket is to refine, research, and plan for implementing a hold ~or waiting room style~ function within DUP.

As a park visitor, I want to have confidence that if there are passes available when I start booking a DUP that I will be able to successfully book one. One of the biggest pieces of feedback we get on DUP is that people try to book a pass and before they enter all their info and submit all the passes are sold out. Being able to hold your pass while you book for a specific amount of time would be ideal.

With the use of lambda@edge we can explore doing this. This ticket is not to complete this work, but plan for it.

15mins would be a good amount of time for hold

Acceptance Criteria:

• [x] Plan and host a workshop to determine the following:
• [x] Decision on hold patterns
• [x] confirm start of hold and length of hold
• [x] confirm in what situations does the hold stop (eg: navigating away from the page)
• [x] confirm if any UI or design changes are needed to show holding to the user (eg: a timer) After workshop:
• [x] implementation tickets are created and added to backlog

Notes:

• if we can do this for DUP, we can do this for front country, etc

Idea: make a mini project to test it out (proof of concept) - then by doing that we can sort out what it can and can't do.

• Where: in AWS?

[Dianadec]

Suggestions: ( @marklise )

• workshop to debate/discuss ideas then move forward
• scan of how other apps use this feature?

[JLWade]

moving this one to done