[M] Health check on GC Notify

[JLWade]

Description:

We received an alert from GC notify about the bulk email service. This ticket is to look into that alert and do a general health check on GC notify for test and prod services.

Acceptance Criteria:

• [ ] Confirmation and reminder emails are sending as expected from DUP test instance
• [ ] Confirmation and reminder emails are sending as expected from DUP prod instance
• [ ] Update alert to show which environment the error is occurring in
• [ ] Update alert notification to show in dev channel or alerts channel instead of archived channel

Development Checklist:

• [ ] ...
• [ ] ...
• [ ] ...

Dependencies

• Blocked by
• Blocking

Relevant documentation as reference

Definition of Ready

• [ ] Acceptance criteria are included
• [ ] Wireframes are included (if applicable)
• [ ] Design / Solution is accepted by Product Owner (if applicable)
• [ ] Dependencies are identified (technical, business, regulatory/policy)
• [ ] Story has been estimated (under 13 pts)

Definition of Done

• In progress:
  • [ ] Acceptance criteria are tested (Functionality meets the acceptance criteria defined in the ticket)
  • [ ] UI meets accessibility requirements
  • [ ] Unit tests are written
  • [ ] Work is traceable in GitHub
  • [ ] PR linked to ticket number
  • [ ] If needed/required - Dev adds flag/label to highlight any migration steps necessary prior to PROD deployment
• Code review:
  • [ ] Code is peer reviewed and has passed CI/CD tests
• QA:
  • [ ] Acceptance criteria are tested (Functionality meets the acceptance criteria defined in the ticket)
  • [ ] Code is potentially shippable to the production environment
  • [ ] Functional features have been tested and passed by QA
  • [ ] UI components tested by designer
  • [ ] Code is deployed to PROD when moved to 'done' column (unless requested otherwise by PO)
• PO Review:
  • [ ] Acceptance criteria are tested (Functionality meets the acceptance criteria defined in the ticket)
  • [ ] Reviewed and approved by Product Owner

Notes:

• alert is probably coming from test because no emails are being sent in prod

[Christopher-walsh22]

Initial research shows this alert is coming from the DEV environment.

[JLWade]

interesting... dev DUP and then test GC Notify service? Is Dev even hooked up to GC notify?

[Christopher-walsh22]

DEV is hooked up to GCNotify it is the same account used as TEST.

From what I can tell no emails or texts can be sent right now. We should probably avoid any releases until this is figured out. @JLWade

[JLWade]

good call! @Christopher-walsh22 Can you post that in the dev channel? Then once this ticket is complete we can deploy DUP again

[manuji]

Tested on TEST: Passed

• Verified that the confirmation email is received after booking a pass.
• Verified that the email for the Cancellation workflow is received.
• Verified that the reminder email and the text message are received correctly.
• Passing to PO review.

[JLWade]

tested booking and cancelling in prod - working as expected - moving to done