Spike re: Telemetry/Analytics Plugin w/ UX coordination

[NicolasLivanos]

We have used Matomo Analytics in the past: https://matomo.org/

Highly recommend Fathom Analytics https://usefathom.com/

OR Microsoft Clarity https://clarity.microsoft.com/

CITZ GDX solution: https://intranet.gov.bc.ca/thehub/gdx/gdx-services-catalogue/improve-a-site?#analytics

We will need to coordinate w/ UX to discuss their requirements+ which product satisfies their research needs

+++++++++++++++++

Other ideas: 14 Best Google Analytics Alternatives for Powerful Data Gathering https://kinsta.com/blog/google-analytics-alternatives/

• Statcounter • Gauges • Simple Analytics • Fathom Analytics • Clicky • Matomo • Woopra • Heap • GoSquared • Hitsteps • Kissmetrics • Plausible • Piwik PRO • Independent Analytics

• Countly https://countly.com/

• PostHog https://posthog.com/

Acceptance Criteria

• [ ] A list of requirements is made with partners to help shortlist the above candidates.
• [x] UX Practitioner has listed considerations around the user interface and accessibility to help narrow the scope of requirements.
• [ ] A comparitive table is created to score or review various analytics packages.
• [ ] Software packages are narrowed down to 1st, 2nd and 3rd place.

Additional context - PO: Flutter FBP GO Analytics ??

• Or here

[rajpersram]

From a UX perspective, there are a number of factors that we'll want to at least consider. As we collect data requirements, we could put the various analytics packages in a spreadsheet to easily see (and archive) what fits the most important needs. Some UX areas of focus:

1. Intuitive User Interface.

2. Customizable Dashboards - Depends on the user groups. The fewer, the less of a need for customizing dashboards.

3. Responsive Design - Maybe. There's probably a low percentage of users who will require seeing the tool on a phone or tablet.

4. Data Visualization - This is helpful to see trends.

5. Real-time Reporting - Perhaps a low priority, as a daily report frequency might be enough.

6. User Permissions and Access Control - If we want varying levels of access.

7. Alerts and Notifications - Ideally, it would be nice to know when there is a major issue but this may be a lower priority.

8. User Assistance and Documentation - Often overlooked. Users need to know quickly how to interpret the interface or learn how to make custom reports, for example.

9. Integration Capabilities - Subject to discussion. Often, apps that are internally hosted can present some issues for analytics tools to work effectively. There are considerations also with some interactive elements such as pop-out and hidden portions of an app, as the analytics tools might not necessarily pick up on those actions.

10. Performance and Load Times - Does it provide the granularity that we need? We can monitor these two factors as time goes by, possibly setting acceptance criteria for what we consider a reasonable amount of time to load.

11. Accessibility Compliance - The system needs to have certain basics checked for allowing people with colourblindness or even screen readers to effectively use the tool.

12. Training and Support - This is regarding the vendor. Do they provide adequate and timely support?