Unable to Send Mail to Reset Password in Policy Portal

[emmayank]

Description

Users are unable to receive password reset emails from the Policy Portal when attempting to reset their password. This issue is preventing users from completing the password reset process. Investigate the issue to determine whether it's related to the email service configuration, network issues, or backend implementation. Ensure that the email service is configured correctly and that password reset emails are sent successfully.

Goals

• [x] Investigate why password reset emails are not being sent.
• [x] Verify the email service configuration and ensure it is properly integrated with the Policy Portal.
• [x] Check for any network issues or service interruptions that could be affecting email delivery.
• [x] Test the password reset functionality to confirm that emails are sent successfully after resolving the issue.

Expected Outcome

• Password reset emails are successfully sent to users who request to reset their passwords in the Policy Portal.
• The email service is correctly configured and integrated with the Policy Portal.
• Any issues preventing the email from being sent are identified and resolved.

Acceptance Criteria

• [x] The root cause of the issue preventing password reset emails is identified.
• [x] The email service configuration is validated and corrected if needed.
• [x] Users receive password reset emails successfully.
• [x] The password reset functionality is tested and confirmed to work correctly.

Mockups / Wireframes

NA

Product Name

Beckn

Domain

Policy Portal

Tech Skills Needed

• Email Service Configuration
• SMTP/Email Delivery
• Backend (Password Reset Flow)
• Debugging and Testing

Complexity

Medium

Category

Bug

Sub Category

User Authentication

[rahul-eminds]

Email was not getting sent because sendgrid account daily limit was over.

[omkar-em]

This is resolved. closing this ticket. cc: @emmayank @aniketceminds