On-Call Support for Decharge Team

[viraj89]

Description

Provide on-call support for the Decharge team to address any technical issues, deployment challenges, or system configurations. This includes real-time troubleshooting, guidance for resolving critical problems, and ensuring the smooth operation of the Decharge application.

Goals

• [x] Monitor and address any issues reported by the Decharge team.
• [x] Provide real-time troubleshooting and resolution for technical problems.
• [x] Assist with deployment and system configuration tasks as needed.
• [x] Document issues encountered and resolutions provided for future reference.

Expected Outcome

All issues reported by the Decharge team are resolved in a timely manner, ensuring the application's smooth operation. A record of issues and resolutions is maintained to assist with future troubleshooting.

Acceptance Criteria

• [x] All reported issues are addressed and resolved.
• [x] Deployment and configuration tasks are completed successfully.
• [x] Documentation of issues and resolutions is prepared and shared with the team.
• [x] Support activities are completed without delays or disruptions.

Mockups / Wireframes

NA

Product Name

Decharge

Domain

TBD

Tech Skills Needed

• Troubleshooting and Debugging
• Deployment Support
• System Configuration
• Communication and Collaboration

Complexity

Medium

Category

Support

Sub Category

On-Call Support

[prasad-takale-eminds]

Summary of On-Call Support Activities for UAI:

• Assisted the team with deploying the BAP on their infrastructure.
• Help the team to configure the domain for the deployed BAP
• Subscribed their NP on the ueialliance registry
• Did one round of testing using Postman.

Observations:

Users did not have admin access to the registry on which their NP is registered.

Improvements Needed:

• Deploy the NP with non-root user credentials already address in issue #177