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beckygillmore / macosx-nosleep-extension

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NoSleep breaks MacBook trackpad and Screen #20

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Install NoSleep
2. Run NoSleep
3. Turn option "Start with computer startup"

What is the expected output? What do you see instead?

After rebooting the MacBook, NoSleep starts and when the lid is closed and 
reopened, the screen will not come back on no matter what you do. A few reboots 
lets the screen come back on but kills the track pad and you can't even use an 
external mouse to move the cursor. 
Booting into Safe Mode will allow the track pad to work again and an external 
mouse to be used. From Safe Mode, you need to navigate to the Utilities Folder 
to find Terminal. Start Terminal and then use the uninstall command file in the 
NoSleep .dmg to uninstall NoSleep. Reboot the Mac and its back to normal.

What version of the product are you using? On what operating system?

I'm using the latest version of NoSleep and OS X 10.7.3

Please provide any additional information below.

Better compatibility for OS X Lion and further testing before a release would 
possibly avoid these kinds of issues

Original issue reported on code.google.com by theengin...@gmail.com on 26 Feb 2012 at 10:45

GoogleCodeExporter commented 8 years ago 
Hello and thank you for your feedback!

Unfortunately I can not reproduce this issue on my computer. Could you provide 
more details on this?

First of all, can you attach an output of "sudo dmesg" while NoSleep is running:
1. After installation, but before the first restart
2. After the first restart
3. In a safe mode

Honestly, I didn't catch, do you have a first restart good and next others bad?

Next, what do you mean by "Run NoSleep"? The helper app and other staff starts 
automatically after the installation.
Did you enabled it by clicking Zz icon in the menu bar or using System 
preference pane? If yes, could you write, what exact steps should be done to 
reproduce the issue?

What is your MacBook model?

Thanks again,
Pavel.

Original comment by integral...@gmail.com on 26 Feb 2012 at 1:41

GoogleCodeExporter commented 8 years ago 
Closing without response from user

Original comment by integral...@gmail.com on 23 Apr 2012 at 10:14