Beeminder's Support Style Guide (by Nicky)

[dreeves]

### Desiderata
- [ ] Have someone read a draft
- [ ] Keywords/tags
- [ ] Title image
- [ ] Link preview excerpt
- [ ] Publish
- [ ] Blog blurbs
- [ ] Waggledance
- [ ] Tweet
- [ ] Tip of the day
- [ ] Anki the URL?

http://doc.bmndr.co/supstyle

Nicky's Preamble: Help Scout did a whole list of support tips, some of which I agreed with and some of which ought to be thrown in the bin, and one they suggested was to write a style guide. I think we have a lot of guidance on style, but it's not all necessarily in one place / called that. I was thinking... people seem to like it when we expose our moving parts like that, and it's been a while since we had a post about upside-down support. Maybe we could do a "Support Style Guide" for everyone's interest?

So I wrote up a bit of a draft to see if it seemed worth doing. It's not formatted anything like properly, but maybe I could get an etherpad document for it so I can mess with it more and see if we can turn it into something worth posting?

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we have a nice collection at https://help.beeminder.com/article/171-background-reading [internal link] which could be a "related reading section" for the blog post maybe?

could link to https://blog.beeminder.com/curtain and https://blog.beeminder.com/barfingcats and https://blog.beeminder.com/upsidedown (is there a tag for all those?)

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Style Checklist (work in progress)

1. don't use "here" as link anchor text
2. american spelling
3. oxford commas
4. include alt and hovertext

Cognata

• https://help.beeminder.com/article/171-background-reading [internal link]
• https://blog.beeminder.com/curtain
• https://blog.beeminder.com/barfingcats
• https://blog.beeminder.com/upsidedown
• https://github.com/dreeves/omnitask/issues/277 (a few more things I've collected as I've thought of them)

Verbata: behind the curtain, customer support, secret sauce, special sauce, sausage-making,

[dreeves]

Support Czar at work, issuing style decrees?