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beermix / light-pack

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"Error with connection device, verbose in logs". #56

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Plug in Lightpack
2. Lights don't work

What is the expected output? What do you see instead?
Expecting the device to be recognized by Prismatik, I instead get "Error with 
connection device, verbose in logs".  

What version of the product are you using? On what operating system?
Firmware 7.5, Prismatik 5.10.4, Windows 8.0
I upgraded to firmware 7.5 after reading a post here from another user.

Please provide any additional information below.
i7 3820
2x 7970
Logs are attached.  I first tried with just installing prismatik 5.10.4 before 
upgrading firmware.  I also tried reinstalling prismatik after upgrading 
firmware (I did not delete anything placed/changed in registry by prismatik 
however).

Original issue reported on code.google.com by davis2...@gmail.com on 10 Jan 2014 at 12:14

Attachments:

GoogleCodeExporter commented 9 years ago 
Same problem. Tried deleting plist + force quit cfprefsd process but still 
cannot reach 'setup new lightpack' screen

Original comment by julien.l...@gmail.com on 26 Jan 2014 at 8:02

GoogleCodeExporter commented 9 years ago 
same here, new firmware, etc.  Same problem

Original comment by CookPr...@gmail.com on 4 Feb 2014 at 12:41

Attachments:

GoogleCodeExporter commented 9 years ago 
Experiencing the same problem.

Upgraded firmware, tried to reinstall Prismatic, and tried another lightpack. 
Windows detects the pack but Prismatic won't pick it up.

Firmware 7.5, Prismatik 5.10.5, Windows 7 64 bit
Processor : Intel Core 2 Quad Q6600
Ram : 8GB DDR2

Original comment by kyle90a...@hotmail.com on 10 Feb 2014 at 7:47

Attachments:

GoogleCodeExporter commented 9 years ago 
please download http://www.ftdichip.com/Support/Utilities/usbview.zip and using 
the program find out VID:PID of your Lightpack

Original comment by tim.hell...@gmail.com on 10 Feb 2014 at 7:55

GoogleCodeExporter commented 9 years ago

Original comment by tim.hell...@gmail.com on 10 Feb 2014 at 7:55

GoogleCodeExporter commented 9 years ago 
Resolved the problem on Windows 7.

Downgrading to the 6.2 firmware and using Prismatik 5.10.5 has fixed the 
problem.

Thanks

Original comment by kyle90a...@hotmail.com on 10 Feb 2014 at 8:06

Attachments:

GoogleCodeExporter commented 9 years ago

Original comment by tim.hell...@gmail.com on 11 Feb 2014 at 9:27