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betfair / stream-api-sample-code

Sample code for the exchange stream api which provide real time market and order data from betfair.
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AppKey is not configured for service #10

Open dmitriz opened 4 years ago

dmitriz commented 4 years ago

I have configured my keys in https://docs.developer.betfair.com/visualisers/api-ng-account-operations/ yet am getting this error when running node/app.js:

$ node app.js
Connected
Received: {"op":"connection","connectionId":"105-181219162252-316581"}

Received: {"op":"status","statusCode":"FAILURE","errorCode":"NOT_AUTHORIZED","errorMessage":"AppKey is not configured for service","connectionClosed":true,"connectionId":"105-181219162252-316581"}

Connection closed

Any help what could be the problem?

ThomasAJ05 commented 4 years ago

Hello dmitriz For streaming you need to contact Developer Support via https://developer.betfair.com/support/ and ask that your key be configured for streaming.

dmitriz commented 4 years ago

That page is 404!

On Fri, Dec 20, 2019, 13:09 ThomasAJ05 notifications@github.com wrote:

Hello dmitriz For streaming you need to contact Developer Support via https://developer.betfair.com/support/ and ask that your key be configured for streaming.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/betfair/stream-api-sample-code/issues/10?email_source=notifications&email_token=AATFSKPWLNFSNHSSUCGH5TDQZRORDA5CNFSM4J4NTLOKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEHL7VQI#issuecomment-567802561, or unsubscribe https://github.com/notifications/unsubscribe-auth/AATFSKNMKZS3H3JTWOCSCMLQZRORDANCNFSM4J4NTLOA .

ThomasAJ05 commented 4 years ago

Hm... try support@betfairdevelopersupport.zendesk.com

dmitriz commented 4 years ago

No response from that support... I just wanted to try the demo api! No other company had ever made it so hard! Why is this hassle?

ThomasAJ05 commented 4 years ago

I do not know but... Maybe you do not have a betting record at Betfair? Maybe it's the weekend and dev support us away? Sorry but I tried and I will not respond again.

darioscardina commented 2 years ago

Hello @dmitriz ,

did you solve? I'm facing the same problem.

dmitriz commented 2 years ago

No progress on my side.

darioscardina commented 2 years ago

Hello @dmitriz I solved.

You can get it authorized opening a support ticket. See https://docs.developer.betfair.com/display/1smk3cen4v3lu3yomq5qye0ni/Application+Keys#ApplicationKeys-Delay&LiveApplicationKeysOverviewPBA for further details.

Bye