i-doIT Integration - no tickets shown

bheisig / rt-extension-referenceidoitobjects

Create a ticket in relation to one or more i-doit objects

GNU Affero General Public License v3.0

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i-doIT Integration - no tickets shown #3

Closed franklichnok closed 6 years ago

franklichnok commented 6 years ago

Got the plugin for RT up and running. When creating a ticket in RT, I can select assets from i-doIT. The assigned object is shown in the ticket. But when I try to show all tickets for the object in i-doIT, there are no tickets. But the log of i-doIT shows an entry for the ticket creation with the correct values from RT.

I've checked the i-doIT-manual, but the part for RT is not very useful for this. Any ideas what I can check to solve this? Thank you in advance!

Frank

bheisig commented 6 years ago

Hi Frank,

Thanks for your comment. This looks like your issue isn't directly related to this RT extension. Have you double-checked the i-doit KB article "Service desk" to configure i-doit properly? If it's still an issue please file a bug report within the i-doit help center. Thanks.

Greetings, Ben