We've just updated our i-doit from 1.11 to 1.13, we also updated the API. In the older Version, when creating a ticket we've got all objects in Request Tracker, even the object is not assigned to the requestors email-adress.
After the update, all requests from Request Tracker are made with a filter, the requestors email-address. Is there a way to disable this filter, so one can choose any object from i-doit when creating a ticket? RT is 4.4.2. Thank you in advance!
We've just updated our i-doit from 1.11 to 1.13, we also updated the API. In the older Version, when creating a ticket we've got all objects in Request Tracker, even the object is not assigned to the requestors email-adress.
After the update, all requests from Request Tracker are made with a filter, the requestors email-address. Is there a way to disable this filter, so one can choose any object from i-doit when creating a ticket? RT is 4.4.2. Thank you in advance!
Kind regards, Frank