search

bicomsystems / outcall

Asterisk - Outlook integration (click2dial and popup recognition)
www.bicomsystems.com
3 stars 3 forks source link

open outlook contact from popup Windows 7 #60

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. inbound call from a contact already in outlook and outcall contact database
2. click on the outcall's popup with the name of the contact

What is the expected output? What do you see instead?
Expected: the click should open the Outlook contact's detail window
Instead: nothing happens

What version of the product are you using? On what operating system?
Outlook 2003/2007 and Windows 7 32/64 bit

Original issue reported on code.google.com by vanne...@gmail.com on 11 Oct 2010 at 10:36

GoogleCodeExporter commented 9 years ago 
Got the same issue on xp too and I confirm on win7 and outlook 2007.
If I delete the contact, the new contact windows pop up in outlook.
After adding the contact, the new name is displayed in the popup but nothing 
happens when clicking the link.

Original comment by fcou...@gmail.com on 8 Nov 2010 at 10:46

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Calling internal or from PSTN pop-up only shows name of caller and not 
number.
2. Since there is no number logged, despite showing CLID on Asterisk CLI, 
outcall doesn't pass it to Outlook.
3. Hence, a new contact is asked to be created each time. So, it doesn't pull 
any saved contacts.

What is the expected output? What do you see instead?
Outcall must query outlook for old contacts and match number but it doesn't do 
that. 

What version of the product are you using? On what operating system?
Microsoft Office Outlook 2007
Asterisk 1.4 + FreePBX (PBXinaFLASH)
Windows Vista

Please provide any additional information below.
Since, all our inbound Caller is fine and show up on the SIP phones, it seems 
to me that Outcall is not capable of collecint the CLID number but only CLID 
name portion and hence the problem appears. Checking History by right clicking 
Outcall icon also only contains the CLID name and not the CLID number.

Original comment by bruceb...@gmail.com on 28 Dec 2010 at 6:19

GoogleCodeExporter commented 9 years ago 
I confirm this issue on XP/Outlook 2003 & W7/Outlook 2010. Click on the 
outcall's popup windows on the name of the Outlook contact, Contact window do 
not open.
Any solution exists?

Original comment by magic...@gmail.com on 20 Mar 2012 at 3:13