Unable to join room

[Michal78900]

Hello, I have an issue with a fresh install of BigBlueButton 2.6.

I've used this script with these parameters

wget -qO- https://ubuntu.bigbluebutton.org/bbb-install-2.6.sh | bash -s -- -v focal-260 -s bbb.mydomain.local -g -d

The site itself (Greenlight) works, I can go to my profile, manage settings etc. however I can't join any meeting. I'm getting "The action can't be completed error".

Click the Start button sends a JSON POST request with 400 error and no extra error info:

Administrator Panel > Server Rooms seems to be broken too. The list tries to loads and fails to do so. In ends up with a page error after a while.

Now, the interesting thing is that the BigBlueButton itself seems to be working. I know it because the Mate API, that I can get from bbb-conf --secret, allows me to join as a random user.

So the frontend seems to not work. I've checked logs (/var/log) and I haven't found anything useful. I will appreciate any help. Thanks.

[ffdixon]

We just tried a fresh install and it worked, but we didn't use the -d parameter. Instead, we let Let's Encrypt generate the certificates.

Check the contents of /root/greenlight-v3/.env and ensure the value for BIGBLUEBUTTON_ENDPOINT is using https.

[Michal78900]

BIGBLUEBOTTON_ENDPOINT is indeed using https. I don't want to use Let's Encrypt because he have our own certificate from other party, so I don't see a reason to use both Let's Encrypt and that other party at the same time as we also have other services.

I've put my certificates into /local/certs and the site itself works, but as I said earlier I can't join any rooms. For me it is kinda strange that it works to you while the only difference being that we both use different SSL certificate provider.

[ffdixon]

Hmm .. something is tripping it up. Are you able to check the logs in Greenlight to see if there are any error messages

https://docs.bigbluebutton.org/greenlight/v2/install#troubleshooting-greenlight

[Michal78900]

Docker is always running on a production environment, so the logs will be located in log/production.log from the ~/greenlight directory.

There is no such file, also the link you gave me is for Greenlight v2, while the script installs v3. The v3 page doesn't mention where are logs stored.

[ffdixon]

Your right! I took a quick look myself and didn't see where the log files were store for v3. Will need to dig deeper -- it should be possible to view the log files and see what error messages are thrown.

[Michal78900]

Will need to dig deeper -- it should be possible to view the log files and see what error messages are thrown.

I can tell you that I already dug deeper, lol. I was monitoring the entire /var/log to see if anything is logged but it's not (I mean when clicking the start button, there is literally no interaction noted)

I am just pretty annoyed at this point, I spent over a week trying to make it work and I'd like to know anything that I can try to fix this problem. Right now since it's Easter I don't work on production machine, but I recreated the exact same environment and got the same result.

[ffdixon]

I am just pretty annoyed at this point, I spent over a week trying to make it work and I'd like to know anything that I can try to fix this problem.

Hi @Michal78900, we all volunteer our time here. We spent over 8 months of development to rewrite GreenLight, and we've been constantly improving BigBlueButton over the years.

If you are unable to wait, I recommend you reach out to any of the companies that provide commercial support (see https://bigbluebutton.org/commercial-support/). This way, you get a faster response, they earn revenue, and that revenue helps to improve BigBlueButton for everyone.

[Michal78900]

I understand that you spend your free time developing this project. I myself have an open-source project from which I don't get any money so I get it that not everything may work properly in some niche scenarios like my own (probably not many people choose to use their own certificate). I really appreciate your work, I heard that your project is used by big institutions all around the globe. Didn't want to attack you there in any way.

I've tried installing BBB v2.5 and got a different issue (invalid endpoint and secret, both are set correctly) and trying to install v2.7 results in bbb-install: Unable to locate packages for focal-270 at ubuntu.bigbluebutton.org.

So my last option is trying to install v2.6 with Let's Encrypt - the exact same way you did. I hope it will work this time.

Thank you for all of your help, I hope you've spent Easter well.

[ffdixon]

Appreciate your response (and that your a fellow open source enthusiast). I think you'll get there if you leverage Let's Encrypt. Let us know if that path gets you to success.

[Michal78900]

@ffdixon Everything works with Let's Encrypt certificate. Thank you very much.

[smvelo]

How did you do Let's Encrypt certificate? I am getting the same error and I am on greenlight v3 just installed and then interacted with the site but starting a room is not working. Please kindly assist... @ffdixon @Michal78900