error after install bigbluebutton (500 Internal Server Error)

[forghan89]

I have installed BigBlueButton on the virtual machine (VM) and with ddns domain. But when I open it in the browser, it gives the following error:

log bbb-conf --status:

root@bbb:/# sudo bbb-conf --status

nginx ————————► [✔ - active] freeswitch ——————► [✔ - active] redis-server —————► [✔ - active] bbb-apps-akka ————► [✔ - active] bbb-fsesl-akka ————► [✔ - active] mongod ———————► [✔ - active] bbb-html5 ——————► [✔ - active] bbb-html5-backend@1 ——► [✔ - active] bbb-html5-backend@2 ——► [✔ - active] bbb-html5-frontend@1 ——► [✔ - active] bbb-html5-frontend@2 ——► [✔ - active] bbb-webrtc-sfu ———► [✔ - active] bbb-webrtc-recorder ——► [✔ - active] kurento-media-server ——► [✔ - active] etherpad ——————► [✔ - active] bbb-web ——————► [✔ - active] bbb-pads ——————► [✔ - active] bbb-export-annotations —► [✔ - active] bbb-rap-caption-inbox —► [✔ - active] bbb-rap-resque-worker —► [✔ - active] bbb-rap-starter ——► [✔ - active]

and log bbb-conf --check:

root@bbb:/# sudo bbb-conf --check

BigBlueButton Server 2.7.14 (780) Kernel version: 5.4.0-198-generic Distribution: Ubuntu 20.04.6 LTS (64-bit) Memory: 8104 MB CPU cores: 4

/etc/bigbluebutton/bbb-web.properties (override for bbb-web) /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties (bbb-web) bigbluebutton.web.serverURL: http://dadar.ddns.net defaultGuestPolicy: ALWAYS_ACCEPT defaultMeetingLayout: CUSTOM_LAYOUT

/etc/nginx/sites-available/bigbluebutton (nginx) server_name: dadar.ddns.net port: 80, [::]:80

/opt/freeswitch/etc/freeswitch/vars.xml (FreeSWITCH) local_ip_v4: 192.168.1.100 external_rtp_ip: 37.25.218.226 external_sip_ip: 37.25.218.226

/opt/freeswitch/etc/freeswitch/sip_profiles/external.xml (FreeSWITCH) ext-rtp-ip: $${local_ip_v4} ext-sip-ip: $${local_ip_v4} ws-binding: :5066 wss-binding: :7443

UDP port ranges

                    FreeSWITCH: 16384-24576
                       kurento: 24577-32768
                bbb-webrtc-sfu: 24577-32768
                bbb-webrtc-recorder: 24577-32768

/usr/local/bigbluebutton/core/scripts/bigbluebutton.yml (record and playback) playback_host: dadar.ddns.net playback_protocol: http ffmpeg: 4.2.7-0ubuntu0.1

/usr/share/bigbluebutton/nginx/sip.nginx (sip.nginx) proxy_pass: 37.25.218.226 protocol: http

/usr/local/bigbluebutton/bbb-webrtc-sfu/config/default.yml (bbb-webrtc-sfu) /etc/bigbluebutton/bbb-webrtc-sfu/production.yml (bbb-webrtc-sfu - override) mediasoup.webrtc..announcedIp: 37.25.218.226 mediasoup.plainRtp..announcedIp: 37.25.218.226 kurento.ip: 37.25.218.226 kurento.url: ws://127.0.0.1:8888/kurento freeswitch.sip_ip: 37.25.218.226 recordingAdapter: Kurento recordScreenSharing: true recordWebcams: true codec_video_main: VP8 codec_video_content: VP8

/etc/bbb-webrtc-recorder/bbb-webrtc-recorder.yml (bbb-webrtc-recorder) /etc/bigbluebutton/bbb-webrtc-recorder.yml (bbb-webrtc-recorder - override) debug: false recorder.directory: /var/lib/bbb-webrtc-recorder

/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml (HTML5 client) /etc/bigbluebutton/bbb-html5.yml (HTML5 client config override) build: 355 kurentoUrl: wss://dadar.ddns.net/bbb-webrtc-sfu defaultFullAudioBridge: fullaudio defaultListenOnlyBridge: fullaudio sipjsHackViaWs: false

/usr/share/bbb-web/WEB-INF/classes/spring/turn-stun-servers.xml (STUN Server) stun: stun.l.google.com:19302

Potential problems described below Error: Could not connect to the configured hostname/IP address

http://dadar.ddns.net

If your BigBlueButton server is behind a firewall, see FAQ.

and log wget domain:

root@bbb:/# wget dadar.ddns.net --2024-10-17 09:14:10-- http://dadar.ddns.net Resolving dadar.ddns.net (dadar.ddns.net)... 37.25.218.226 Connecting to dadar.ddns.net (dadar.ddns.net)|37.25.218.226|:80... connected. HTTP request sent, awaiting response... 500 Internal Server Error 2024-10-17 09:14:10 ERROR 500: Internal Server Error.

[ffdixon]

@forghan89 I noticed you closed the issue. Did you get it to work?

[forghan89]

@forghan89 I noticed you closed the issue. Did you get it to work?

Thank you for your attention. (I felt that I raised my problem in the wrong place.) No, unfortunately, I still have problem. Everything seems to be correct, but I get an error message.