BBB room not starting

[WilliamCou]

After a new, fresh manual, customize BBB, greenlight installation via the BBB documentan my installation has an issue. When I start a room with greenlight, nothing happens. The page loads for a second, but no error message. I tested a lot and I don't know how to debug this further.

start a room (via greenlight) doesn't work:

greenlight/logs/production.log

INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] Support: bbb@replacename.com is starting room adm-9oo-wdr-bi5
INFO: [54a097ef-f093-4341-b2b6-efd004eb046d] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=35.70 view=20.11 db=5.04 host=greenlight
INFO: [6ad5b39f-e54e-4383-b0c9-69b0bb24c395] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=28.72 view=21.64 db=0.97 host=greenlight
INFO: [bddbd322-4964-409e-9619-dfa3b1a0b802] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=23.56 view=17.09 db=0.87 host=greenlight
INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] [ActiveJob] Enqueued NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) to Async(default) at 2020-08-17 08:14:39 UTC with arguments: #<GlobalID:0x00005580bd188420 @uri=#<URI::GID gid://greenlight/Room/1>>
INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] method=POST path=/b/adm-9oo-wdr-bi5/start format=html controller=RoomsController action=start status=302 duration=304.07 view=0.00 db=10.40 location=https://bbbg.replacename.com/bigbluebutton/api/join host=greenlight
INFO: [44c891ea-f3e8-4e81-80c7-07c6b397471c] method=GET path=/b/ format=html controller=MainController action=index status=302 duration=8.11 view=0.00 db=1.57 location=https://bbbg.replacename.com/b/adm-9oo-wdr-bi5 host=greenlight
INFO: [1ce23d1c-c2ca-4d45-b3a4-6e901ec255b1] method=GET path=/b/adm-9oo-wdr-bi5 format=html controller=RoomsController action=show status=200 duration=82.47 view=25.55 db=5.55 host=greenlight
INFO: [ActiveJob] [NotifyUserWaitingJob] [11f39e09-3e3f-42c5-b9de-aba95adbdde3] Performing NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) from Async(default) with arguments: #<GlobalID:0x00005580baac10a8 @uri=#<URI::GID gid://greenlight/Room/1>>
INFO: [ActiveJob] [NotifyUserWaitingJob] [11f39e09-3e3f-42c5-b9de-aba95adbdde3] Performed NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) from Async(default) in 0.17ms

---

create a room: (works)

INFO: [6f3894a3-dc03-4618-81d2-9e356336d2e3] Support: bbb@replacename.com has created a new room adm-zut-jvv-gqb.
INFO: [6f3894a3-dc03-4618-81d2-9e356336d2e3] method=POST path=/b/ format=html controller=RoomsController action=create status=302 duration=221.81 view=0.00 db=63.78 location=https://bbbg.replacename.com/b/adm-zut-jvv-gqb host=greenlight
INFO: [15201769-20a7-40d0-aec5-1cce30634b9a] method=GET path=/b/adm-zut-jvv-gqb format=html controller=RoomsController action=show status=200 duration=76.09 view=22.42 db=4.71 host=greenlight

---

linux@bbbg:~/greenlight# docker run --rm --env-file .env bigbluebutton/greenlight:v2 bundle exec rake conf:check

Checking environment: Passed
Checking Connection: Passed
Checking Secret: Passed

---

bbb-conf --status

linux@bbbg:~/greenlight# bbb-conf --status
nginx —————————————————► [✔ - active]
freeswitch ————————————► [✔ - active]
redis-server ——————————► [✔ - active]
bbb-apps-akka —————————► [✔ - active]
bbb-transcode-akka ————► [✔ - active]
bbb-fsesl-akka ————————► [✔ - active]
red5 ——————————————————► [✔ - active]
mongod ————————————————► [✔ - active]
bbb-html5 —————————————► [✔ - active]
bbb-webrtc-sfu ————————► [✔ - active]
kurento-media-server ——► [✔ - active]
etherpad ——————————————► [✔ - active]
bbb-web ———————————————► [✔ - active]

---

openssl s_client -connect bbbg.replacename.com:443

    00a0 - b5 56 14 9c 6a 2f 12 24-86 4c 05 87 e2 92 17 2b   .V..j/.$.L.....+

    Start Time: 1597652244
    Timeout   : 300 (sec)
    Verify return code: 0 (ok)

...

[farhatahmad]

Can you provide more details of what is actually happening?

nothing happens.

After you click the start button, does it just sit on the same page?

[WilliamCou]

Yes, it stays on the same page and nothing changes on the page, but the Firefox tab icon animation for loading shows activity for a second.

This is the greenlightlog, when I click the start button greenlight/logs/production.log

INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] Support: bbb@replacename.com is starting room adm-9oo-wdr-bi5
INFO: [54a097ef-f093-4341-b2b6-efd004eb046d] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=35.70 view=20.11 db=5.04 host=greenlight
INFO: [6ad5b39f-e54e-4383-b0c9-69b0bb24c395] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=28.72 view=21.64 db=0.97 host=greenlight
INFO: [bddbd322-4964-409e-9619-dfa3b1a0b802] method=GET path=/b/ format=html controller=MainController action=index status=200 duration=23.56 view=17.09 db=0.87 host=greenlight
INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] [ActiveJob] Enqueued NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) to Async(default) at 2020-08-17 08:14:39 UTC with arguments: #<GlobalID:0x00005580bd188420 @uri=#<URI::GID gid://greenlight/Room/1>>
INFO: [59b29a03-c1fa-4000-884f-e89c91abaa29] method=POST path=/b/adm-9oo-wdr-bi5/start format=html controller=RoomsController action=start status=302 duration=304.07 view=0.00 db=10.40 location=https://bbbg.replacename.com/bigbluebutton/api/join host=greenlight
INFO: [44c891ea-f3e8-4e81-80c7-07c6b397471c] method=GET path=/b/ format=html controller=MainController action=index status=302 duration=8.11 view=0.00 db=1.57 location=https://bbbg.replacename.com/b/adm-9oo-wdr-bi5 host=greenlight
INFO: [1ce23d1c-c2ca-4d45-b3a4-6e901ec255b1] method=GET path=/b/adm-9oo-wdr-bi5 format=html controller=RoomsController action=show status=200 duration=82.47 view=25.55 db=5.55 host=greenlight
INFO: [ActiveJob] [NotifyUserWaitingJob] [11f39e09-3e3f-42c5-b9de-aba95adbdde3] Performing NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) from Async(default) with arguments: #<GlobalID:0x00005580baac10a8 @uri=#<URI::GID gid://greenlight/Room/1>>
INFO: [ActiveJob] [NotifyUserWaitingJob] [11f39e09-3e3f-42c5-b9de-aba95adbdde3] Performed NotifyUserWaitingJob (Job ID: 11f39e09-3e3f-42c5-b9de-aba95adbdde3) from Async(default) in 0.17ms

[WilliamCou]

And I tried different browsers.

[farhatahmad]

Are you still having this problem?

[mahdimahrooghi]

I have this problem too :(

[hostbbb]

this is a 2020 issue? you are probably on GL v3. you need to provide some logs from your server, and the client. does this happen to you or everybody, versions etc.

[JeanPluzo]

this is a 2020 issue? you are probably on GL v3. you need to provide some logs from your server, and the client. does this happen to you or everybody, versions etc.

Or better yet: open another issue since this one is closed and will most likely not show up in many places.

[smvelo]

How did you resolve the issue? I also have the same problem of starting the room which is not working:

Error: "The action can't be completed. Please try again."

web console error: main-a138d3c36fdc208…9c4ef2a6fc7d5.js:12 Np {message: 'Request failed with status code 400', name: 'AxiosError', code: 'ERR_BAD_REQUEST', config: {…}, request: XMLHttpRequest, …} code : "ERR_BAD_REQUEST" config : {transitional: {…}, adapter: Array(2), transformRequest: Array(1), transformResponse: Array(1), timeout: 30000, …} message : "Request failed with status code 400" name : "AxiosError" request : XMLHttpRequest {onreadystatechange: null, readyState: 4, timeout: 30000, withCredentials: false, upload: XMLHttpRequestUpload, …} response : {data: {…}, status: 400, statusText: '', headers: Pp, config: {…}, …} stack : "AxiosError: Request failed with status code 400\n at ZP (https://example.com/assets/main-a138d3c36fdc20846c1bbb8c59d6f3ae9822b878cb9d0bbc91b9c4ef2a6fc7d5.js:15:1041)\n at XMLHttpRequest.m (https://example.com/assets/main-a138d3c36fdc20846c1bbb8c59d6f3ae9822b878cb9d0bbc91b9c4ef2a6fc7d5.js:15:4188)" [[Prototype]] :