Closed 2gen closed 1 year ago
I tried clearing all the caches and resyncing with 5 but no luck. I see 5.0 just came out 20 hours ago so I imagine its probably just a bug.
We are seeing exactly the same thing - variants have failed to import and this in the sync log:
[2023-02-16 11:53:11] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:53:25] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:53:41] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:53:59] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:54:38] BigCommerce.INFO: Releasing expired import lock {"status":{"timestamp":1676548177.2923,"status":"updating_brands"}} [] [2023-02-16 11:54:38] BigCommerce.INFO: Running import task {"state":"updating_brands","description":"Updating Brands"} [] [2023-02-16 11:54:38] BigCommerce.DEBUG: Importing terms for bigcommerce_brand taxonomy {"limit":25,"taxonomy":"bigcommerce_brand"} [] [2023-02-16 11:54:51] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:55:06] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:55:40] BigCommerce.INFO: Exit from 2nd thread because status is not allowed {"status":"updating_brands"} [] [2023-02-16 11:55:55] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:56:10] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:56:45] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:56:59] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:02] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:06] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:30] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:35] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:39] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:42] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:45] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:57:47] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:07] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:20] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:26] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:26] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:27] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:30] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:32] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:36] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:58:50] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:59:03] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 11:59:40] BigCommerce.INFO: Releasing expired import lock {"status":{"timestamp":1676548478.5475,"status":"updating_brands"}} [] [2023-02-16 11:59:40] BigCommerce.INFO: Running import task {"state":"updating_brands","description":"Updating Brands"} [] [2023-02-16 11:59:40] BigCommerce.DEBUG: Importing terms for bigcommerce_brand taxonomy {"limit":25,"taxonomy":"bigcommerce_brand"} [] [2023-02-16 11:59:43] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:00:09] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:00:23] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:00:27] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:00:40] BigCommerce.INFO: Exit from 2nd thread because status is not allowed {"status":"updating_brands"} [] [2023-02-16 12:00:56] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:01:01] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:02:08] BigCommerce.INFO: Customer groups are empty [] [] [2023-02-16 12:02:11] BigCommerce.INFO: Customer groups are empty [] []
Hello @2gen
Could you please login to Bigcommerce dashboard and enter next url https://store-your-store-hash.mybigcommerce.com/manage/channel/channel-id/store-settings your-store-hash - your store hash. Can be found in url once you login to Bigcommerce channel-id - you can go to the Channel Manager, find required channel and select edit settings. Then copy channel id from url(usually it consist of 7 digits)
Then once you go to the storefront scroll to Product Display section and check that you are not hiding anything. Update settings if it is required and make another sync on WP side
Please let me know if issue is resolved for you
No nothing is hidden. Reverting back to 4.37 fixed our issue so I doubt its a store setting.
@2gen just to confirm. All your settings in Product Display
section are looked like this
If it is true just check all options and make import again
This is what it looks like currently. Would your screenshot with all the show options unchecked not hide everything?
This is what it looks like currently. Would your screenshot with all the show options unchecked not hide everything?
![]()
You don't need to change anything. I see that all required options are here. I'll take a look on the issue and back to you
Ok cool thanks. I am leaving it at 4.x for now so its not urgent anyway.
Just released 5.0.1
which should resolve this issue. Closing for now, but let us know if there are still issues with it 🙏
Nope looks like it fixed it thanks
Expected behavior
Actual behavior
Steps to reproduce behavior
Workaround or possible solution
Revert to previous version