bigcommerce / bigcommerce-for-wordpress

A headless commerce integration for WordPress, powered by BigCommerce
https://www.bigcommerce.com/wordpress/
GNU General Public License v2.0
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Suppliesplus.wpengine.com - Unable to sync products to WP. Possible Brands import issue. #430

Open PepeBCPSE opened 1 year ago

PepeBCPSE commented 1 year ago

Detailed Description

Merchant http://suppliesplus.wpengine.com/ is unable to sync products to WordPress. They are on the latest plugin version and their WP specifics have been shared internally.

From latest discussion, it appears this issue may stem from Brands import. This ticket is created to further investigate.

Steps to Reproduce

Merchant attempts to manually sync products/auto sync as well.

Expected Result

Products and product updates sync successfully.

Actual Result

Products do not sync to WP.

Example Stores

http://suppliesplus.wpengine.com - (http://suppliesplusautoproducts.com)

Screenshot/Video

image

Workaround

None.