Add On's "Could not retrieve package list"

[klendog]

Describe the bug

[ajdapretnar]

This issue is not sufficiently described. When does it happen? Are you connected to internet? Which version of Orange are you using? Etc.

[klendog]

This occurs when I click Options-->Add-ons

I am connected to the internet. I am using version 3.23.0

Traceback (most recent call last): File "C:\Program Files\Orange\lib\site-packages\urllib3\connection.py", line 159, in _new_conn (self._dns_host, self.port), self.timeout, **extra_kw) File "C:\Program Files\Orange\lib\site-packages\urllib3\util\connection.py", line 57, in create_connection for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM): File "C:\Program Files\Orange\lib\socket.py", line 745, in getaddrinfo for res in _socket.getaddrinfo(host, port, family, type, proto, flags): socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "C:\Program Files\Orange\lib\site-packages\urllib3\connectionpool.py", line 600, in urlopen chunked=chunked) File "C:\Program Files\Orange\lib\site-packages\urllib3\connectionpool.py", line 343, in _make_request self._validate_conn(conn) File "C:\Program Files\Orange\lib\site-packages\urllib3\connectionpool.py", line 839, in _validate_conn conn.connect() File "C:\Program Files\Orange\lib\site-packages\urllib3\connection.py", line 301, in connect conn = self._new_conn() File "C:\Program Files\Orange\lib\site-packages\urllib3\connection.py", line 168, in _new_conn self, "Failed to establish a new connection: %s" % e) urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x00000200EC55B208>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "C:\Program Files\Orange\lib\site-packages\requests\adapters.py", line 449, in send timeout=timeout File "C:\Program Files\Orange\lib\site-packages\urllib3\connectionpool.py", line 638, in urlopen _stacktrace=sys.exc_info()[2]) File "C:\Program Files\Orange\lib\site-packages\urllib3\util\retry.py", line 399, in increment raise MaxRetryError(_pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='orange.biolab.si', port=443): Max retries exceeded with url: /addons/list (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000200EC55B208>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed',))

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "C:\Program Files\Orange\lib\concurrent\futures\thread.py", line 56, in run result = self.fn(*self.args, self.kwargs) File "C:\Program Files\Orange\lib\site-packages\orangecanvas\application\addons.py", line 676, in lambda config=config: (config, list_available_versions(config)), File "C:\Program Files\Orange\lib\site-packages\orangecanvas\application\addons.py", line 1152, in list_available_versions defaults = config.addon_defaults_list() File "C:\Program Files\Orange\lib\site-packages\Orange\canvas\config.py", line 139, in addon_defaults_list return session.get(OFFICIAL_ADDON_LIST).json() File "C:\Program Files\Orange\lib\site-packages\requests\sessions.py", line 546, in get return self.request('GET', url, kwargs) File "C:\Program Files\Orange\lib\site-packages\requests\sessions.py", line 533, in request resp = self.send(prep, send_kwargs) File "C:\Program Files\Orange\lib\site-packages\requests\sessions.py", line 646, in send r = adapter.send(request, kwargs) File "C:\Program Files\Orange\lib\site-packages\requests\adapters.py", line 516, in send raise ConnectionError(e, request=request) requests.exceptions.ConnectionError: HTTPSConnectionPool(host='orange.biolab.si', port=443): Max retries exceeded with url: /addons/list (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000200EC55B208>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed',))

[ajdapretnar]

Seems like you're using proxy. You can set the network in Preferences - Network.

[ajdapretnar]

To the rest: this error should probably be caught somewhere with an error message pointing the user the proxy settings.

[janezd]

Yes. I would consider this issue resolved when Orange shows a nicer, more informative message.