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Support Team Lead #102

Open cbeams opened 4 years ago

cbeams commented 4 years ago

Docs: https://bisq.wiki/Support_Team_Lead Teams: @bisq-network/support, @bisq-network/team-leads

cbeams commented 4 years ago

Cycle 12 report

This is the first cycle report on this newly-created role issue. I've been playing this role since its inception in January along with the other new team lead roles, but we only just now got the actual role issues in place. In any case, cycle reports here should be a good opportunity to sum up what's happened over the cycle with the support team, what's needed and what to look forward to.

Support coverage calendar

So far as I can tell, the coverage calendar is working out well and we've got pretty decent shift coverage. For a while there it seemed like we may have actually overdone it and brought on too many support agents, but with the recent spate of issues, I'm not sure that's the case. If you have any feedback on how we're doing here, please speak up.

New support agents

This cycle was the first with @bisq-network/l1-support-agents @Bayernatoor, @huey735 and @MwithM, all of whom played the support intern role between Cycles 10 and 11. Welcome all!

Changes in the mediator role

@bisquser has stepped down as a mediator, and @wiz and @Bisq-knight have recently bonded into the role, meaning that the @bisq-network/mediators team now consists of @leo816, @wiz and @Bisq-knight. Thanks @bisquser for your efforts, and welcome to the new team members!

New support budget proposal

If you haven't already seen it, please review @wiz's proposal for how much each support role will be compensated at https://github.com/bisq-network/proposals/issues/200.

Support case tracking

One of the projects started in the wake of the Q1 update was to establish support issue case tracking (https://github.com/bisq-network/projects/issues/5). Unfortunately, this effort got stalled and hasn't been picked back up to date. Without it, we don't have any real metrics around how many support cases we're dealing with or how well we're dealing with them. I have simply been unable to push the ball forward on this due to time constraints, and that probably won't change any time soon. If someone on the team is interested in taking over this project, please speak up.

bisq.support Keybase subteam

Another change we made out of the Q1 update was to create a private bisq.support subteam where agents and devs could work together in private, sharing case information with each other on an as-needed basis. This seems to have been a positive addition and the subteam is pretty lively with activity. This is in addition, of course, to the existing, public #support channel in the main bisq Keybase team, which also seems to be thriving with activity servicing user requests.

Critical bugs board

One of the projects we did complete out of the Q1 update was to establish a critical bugs board and process (https://github.com/bisq-network/projects/issues/16). However, without the support case tracking process in place, I'm not sure how much value the support team is getting out of / putting into the critical bugs board. The idea has been to reference critical bugs (and other issues) in our support case tracking GitHub issues, so that we have some kind of running count of how many support cases are related to each bug, helping us to prioritize which ones to fix first. In any case, if you're a support agent, please consider adding comments to critical bug issues when you encounter them with users, whether or not we have the support case tracking process in place. See https://bisq.wiki/Critical_Bugs for more details.

Lost fee reimbursements

When trades fail for technical reasons like transactions failing to broadcast, we have a policy of reimbursing traders for their lost Bisq trading fees and Bitcoin mining fees. For quite a while, @KanoczTomas played the informal role of handling these reimbursement requests, but has stepped down and has now handed the work off to @leo816. I will create a new "Lost fee reimbursement agent" role very shortly, and will assign it to @leo816. This will not be a bonded role. Indeed, it requires the agent to put up the reimbursement funds out of pocket and then be reimbursed by the DAO in BSQ. Fortunately, these amounts are never very large.

Changes to the refund agent / arbitrator role

@RefundAgent is now in the process of stepping down from this role, and it is of urgent importance that we find someone to take their place. @m52go has recently written up documentation on the Refund Agent role and its relationship to the Burning Man / Donation Address Holder role. See https://github.com/bisq-network/admin/issues/70#issuecomment-607890856 for details.

@wiz and @cbeams will be meeting soon to further define the Refund Agent / Arbitration role. If you are interested in owning this role, please let one of us know.

The Bisq wiki

Yet another project out of the Q1 update was rolling out the new Bisq wiki, principally for the reason of creating a kind of knowledge base for Bisq support. There has been quite a bit of activity on the wiki since, and many articles have been written. We still haven't officially rolled it out, but I think we're getting close to a place where we should do that. The main outstanding items are putting together a suitable main page that guides the users to the different major kinds of content. If someone is interested in doing this, or more generally owning the project to roll out the wiki, please speak up.

Also, @kemccall has come on board to fill the Wiki Editor role. This role is still being defined, but please keep an eye out for anything Ken has to say, and feel free to reach out to him. The main idea of the Wiki Editor role is to have someone responsible for the overall structure and standards on the wiki. Think about how Wikipedia Editors work, and you'll get the idea. Ken is not a subject matter expert on Bisq (yet), but he is a seasoned professional technical writer and editor, so should be able to add a lot of value in helping us keep our content clean and consistent.

Final thoughts

I may have missed something above. If there's an important topic I haven't covered here, i.e. something outstanding in support that needs to be addressed, please speak up. Thanks everyone for your efforts.

/cc bisq-network/compensation#533

cbeams commented 4 years ago

Cycle 13 report

/cc bisq-network/compensation#573

leo816 commented 4 years ago

I would like to formally apply for this role. Given that @cbeams is stepping down from this role, and as he previously announced that I would taken over this role on several meetings, I believe that my experience on the support team makes me a good candidate for this role. my current roles are:

cbeams commented 4 years ago

@leo816 wrote:

I would like to formally apply for this role.

Thanks, Leo. All, I think the process of handing this role off should include defining it more clearly. When we created this role, I took it on and started several initiatives to improve support. These included:

I've just updated and in some cases closed each of those projects to reflect their current state. The one outstanding project is rolling out the Bisq wiki. Would the new support team lead take over and own this project? What other regular duties would the support team lead carry out?

Note that outside of the owning the projects mentioned above, the only duty I've been carrying out as the Support Team Lead is reviewing support team members' compensation requests. Nominally, I've been responsible for the support budget as well, but outside of compensation request reviews, the only budget-related action I've taken there is approving the recent proposal to normalize mediator and support agent compensation rates.

Note also that the Donation Address Holder (burning man) and Arbitrator (refund agent) roles fall under the Support Team, so the support team lead needs to be on point for making sure things are going well with these critical roles, checking the accounting for their reports, etc.

I'd like to hear from members of the @bisq-network/support team what they would want to see from a team lead going forward. I have spent very little time on the role outside of the projects and duties mentioned above, and I wouldn't want to hand the role off in its current state assuming that it's the way things should be.

And I'd like to open up the candidacy for this role to anyone who thinks they would be a good fit for it. It's true that Leo and I have talked about him owning the role a number of times, but it's actually not a decision that I want to make on my own; if you're interested in owning this role, please speak up and make a case why you'd be a good fit, what you'd want to get done, how you'd expect to be compensated, etc.

The best way to do this would be to create a proposal issue titled "@yourusername to assume Support Team Lead role" and to include in the description of that issue why you're a good fit, etc. We can then vote on any such issues in the next cycle.

In any case, the first task for whoever owns the role should be to update the Support Team Lead wiki documentation to reflect what owning the role will look like going forward.

MwithM commented 4 years ago

Almost all of the criteria for delivery for the wiki is complete, and in the current state is already very helpful. In a few weeks I think it could be considered ready for delivery. Another point I'd like to comment is that the calendar is that I've not been using the support calendar very much, and I wonder if it's really necessary to have it now.

leo816 commented 4 years ago

I've added these two duties that I think the Support Team Lead should have:

https://bisq.wiki/Support_Team_Lead#Duties

cbeams commented 4 years ago

Per the approval of bisq-network/proposals#230, I have un-assigned myself as owner of this role, and assigned @leo816 as the new owner. @leo816, please go ahead with cycle reports here starting in the current cycle (14). Cheers!

leo816 commented 4 years ago

Cycle 14 report

cbeams commented 4 years ago
  • Created a draft protocol for Mediators to use

Where?

leo816 commented 4 years ago
  • Created a draft protocol for Mediators to use

Where?

On the keybase bisq.support subteam keybase://chat/bisq.support#general/2535

leo816 commented 3 years ago

Cycle 15

leo816 commented 3 years ago

Cycle 16

When support tickets are closed and then reopened I find users can receive my messages but can't answer back on most cases. This is an issue when funds get stuck on the multisig and I need to get both party's private keys or we are trying to get hold of a user who may have received the wrong payout.

I edited some parts about the private key on the Manual Payout that were missing on the Bisq.wiki

sqrrm commented 3 years ago

It's not possible to write messages for tickets that have been closed.

To reopen a ticket the shortcut ctrl+u has to be used which reopens the ticket but it doesn't reload the ticket view. If the user has no other tickets they need to restart their application after doing ctrl+u to get a field to enter messages.

chimp1984 commented 3 years ago

@leo816 FYI https://github.com/bisq-network/bisq/pull/4446 implemented lots of improvements.

leo816 commented 3 years ago

Mediation Issues Report

N of Issues cycle 15: 85 38 Wiz 24 B Knight 23 Leo816

N of Issues cycle 16: 111 44 Wiz 38 B knight 29 Leo816

N of Issues cycle 17: 128 52 Wiz 36 B knight 40 Leo816

N of Issues cycle 18: 89 31 Huey 21 B Knight 37 Leo816

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184 36 Huey 75 B Knight 73 Leo816 Pending report Wiz

Overall trend: Even though the number of issues have increased over 100% since the previous cycle we should also take into account that the volume of trades in Euros for example has also experience a significant increase. the main issue I see is that BTC sellers can still not confirm a payment after 10 days and then release without incurring in a penalty. This is less common because users usually end up coming back and confirming but it can worsen the user experience when it does happen. The biggest issue as to why people are opening disputes has to do with not being able to confirm that they've received the payment

Screen Shot 2020-12-17 at 14 15 42
chimp1984 commented 3 years ago

the main issue I see is that BTC sellers can still not confirm a payment after 10 days and then release without incurring in a penalty. How many such cases have happened in the last cycles? Is it only on specifics markets, is it same users?

If its too high we could consider a soft-ban list. mediators publish onions of such users and traders can use that for local in-app bans.

leo816 commented 3 years ago

Cycle 22 Report

Looking into the future With the introduction of the API and the phone app development being not so far into the future, I have concerns of scalability when the mass adoption arrives. We need to have "on call" mediators that are inactive but that can reactivate their key as soon as mediation levels go over a certain amount. Right now this would mean @wiz and @Bisq-knight (If they are willing) would reactivate their mediation keys as soon as mediation doubles from the current levels. Since Arbitration levels are significantly lower, there would have to be a serious increase for there to be several back up Refund Agents, but it would also be safer to have a back up refund agent in case transaction levels spike.

Analysis of Mediation Cases If I continue the mediation progression report from 3 months ago this would mean:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. Continuing last volume reference, here is a clear upward trend on the volume of trades in EUR, USD and British Poud Screen Shot 2021-03-07 at 18 08 13 Screen Shot 2021-03-07 at 18 08 40 Screen Shot 2021-03-07 at 18 08 47
cbeams commented 3 years ago

Per @wiz's request, I've added @huey735 as an assignee to this role issue, indicating that he is the secondary owner, with @leo816 remaining the primary owner.

leo816 commented 3 years ago

Cycle 23 Report

  1. Refund Agent’s compensation
  2. Most Common ticket cases.
  3. Penalties
  4. Flagging users, mediator notfication
  5. Some messages not received
  6. Stuck in stage 1 and 2
  7. Mobile app
  8. Details upon accepting proposal
  9. Action points regarding previous priorities.

Analysis of Mediation Cases If I continue the mediation progression report from 3 months ago this would mean:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. Continuing last volume reference, here is a clear upward trend on the volume of trades in EUR, USD and British Poud Screen Shot 2021-03-07 at 18 08 13 Screen Shot 2021-03-07 at 18 08 40 Screen Shot 2021-03-07 at 18 08 47
leo816 commented 2 years ago

Cycle 26 Report

  1. PNL to have a clear image of Bisq's numbers. Split donation addresses.
  2. Most Common ticket cases.
  3. Penalties.
  4. Flagging users, mediator notification
  5. messages not received
  6. Stuck in stage 1 and 2
  7. Mobile app
  8. Proposal to show details upon accepting a mediation proposal

Analysis of Mediation Cases (Report button is unabled and Huey's report is missing so unclear what the mediation cases this cycle have been but from what I've seen I would say 100 mediation cases this cylce is a good estimate)

If I continue the mediation progression report from 3 months ago this would mean:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. Continuing last volume reference, here is a clear upward trend on the volume of trades in EUR, USD and British Poud Screen Shot 2021-03-07 at 18 08 13 Screen Shot 2021-03-07 at 18 08 40 Screen Shot 2021-03-07 at 18 08 47
leo816 commented 2 years ago

Cycle 28 Report

  1. Mobile App
  2. Priorities list
  3. Most common Mediation cases
  4. Penalties.
  5. Monero traders to activate the auto-confirm on their settings
  6. add more payment methods
  7. messages not received
  8. Stuck in stage 1 and 2

Analysis of Mediation Cases We have had 107 mediation cases this cylce.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` Continuing last volume reference, here is a clear upward trend on the volume of trades in EUR, USD and British Poud Screen Shot 2021-03-07 at 18 08 13 Screen Shot 2021-03-07 at 18 08 40 Screen Shot 2021-03-07 at 18 08 47
leo816 commented 2 years ago

Cycle 29 Report

No reports were made of the last calls but all took place. The main topics of discussion were:

  1. Bugs
  2. Priorities list
  3. Most common Mediation cases
  4. Penalties.
  5. Monero traders
  6. Payment methods
  7. messages not received by peers

Main points from this cycle:

Analysis of Mediation Cases We have had 139 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ```
leo816 commented 2 years ago

Cycle 30 Report

The main topics of discussion were:

  1. Bugs
  2. Priorities list
  3. Most common Mediation cases
  4. Penalties.
  5. Monero traders
  6. Payment methods
  7. messages not received by peers
  8. Upgrades from the side of mediation/arbitration

Main points from this cycle:

Analysis of Mediation Cases We have had 104 mediation cases this cycle. (don't have all the information but this is an estimate given the info that I have from my side.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ```
leo816 commented 2 years ago

Cycle 31 Report

The main topics of discussion were:

  1. Bugs
  2. Priorities list
  3. Most common Mediation cases
  4. Penalties.
  5. Monero traders
  6. Payment methods
  7. messages not received by peers (after last dev call the issue seems related with tor connection, nothing that can be done form bisq.)
  8. Upgrades from the side of mediation/arbitration

Main points from this cycle:

[WIP] Analysis of Mediation Cases We have had 104 mediation cases this cycle. (don't have all the information but this is an estimate given the info that I have from my side.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ```
leo816 commented 2 years ago

Cycle 33 Report

Overall I'm really happy with the support team we've built. Communication is getting better, we are having less bugs and have more users. Everyone in the team is working really well and users tend to be very happy with the way they are treated and how weird situations are handled.

The main topics of discussion were:

  1. Bugs
  2. Most common Mediation cases
  3. Penalties.
  4. Upgrades from the side of mediation/arbitration

Main points from this cycle:

[WIP] Analysis of Mediation Cases We have had 147 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ```
leo816 commented 2 years ago

Cycle 34 Report

This cycle hasn't been too busy, no requests to join the team and calls have been productive. From the support calls we've made several proposals, some of which I will link below. (We've been noticing that some proposals get stuck there and there is no activity afterwards. perhaps we should make clear that the writer of the proposal should incentivize action or some kind of deadline before it gets taken down):

The main topics of discussion were:

  1. Bugs
  2. How to improve volume on Bisq
  3. Most common Mediation cases
  4. Penalties.
  5. Upgrades from the side of mediation/arbitration

Main points from this cycle:

Analysis of Mediation Cases We have had 136 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ```
leo816 commented 2 years ago

Cycle 35 Report

This cycle has been much busier than last one. Our main focus on the latest topics have been trade penalties and making sure they are fair while some users try to take advantage of newbies. We are doing out best to not incentivize this kind of use.

The main topics of discussion were:

  1. Penalties
  2. How to improve volume on Bisq
  3. Mediation cases, difficult scenarios that we try to have consensus before making a call.
  4. Upgrades from the side of mediation/arbitration, what can done to be better, what changes we should aim towards

Main points from this cycle:

Analysis of Mediation Cases We have had 136 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ```
leo816 commented 2 years ago

Cycle 36 Report

The number of cases this cycle has been stable, a little bit lower than the previous. Main discussion had to with bonded roles. Some roles require to deposit large bonds that contributors may not have at their disposal and that even if they did, that itself doesn't guarantee a complete alignment with bisq's interests. Ultimately it's a trusted role. We are working to finds ways to improve this to eliminate any risks.

The main topics of discussion were:

  1. Bonded roles
  2. How to improve volume on Bisq
  3. Penalties
  4. Mediation cases, difficult scenarios that we try to have consensus before making a call.
  5. Upgrades from the side of mediation/arbitration, what can done to be better, what changes we should aim towards

Main points from this cycle:

Analysis of Mediation Cases We have had 193 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 35: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ```
leo816 commented 2 years ago

Cycle 37 Report

The number of cases this cycle have increased particularly this last week due to the tor connection issue, as mentioned in other reports, the tor issue is unrelated to bisq and we are still waiting for an update form tor. For now the only solution for traders is to shut down and re-start the app. Even though the tor bug ocurred as we were making our monthly reports and therefore it won't show in detail the increase in mediation tickets, on cycle 38 we will be able to see how big the increase was.

The main topics of discussion were:

  1. Tor
  2. Mediation cases, difficult scenarios that we try to have consensus before making a call.
  3. Penalties
  4. Upgrades from the side of mediation/arbitration, what can done to be better, what changes we should aim towards

Main points from this cycle:

Analysis of Mediation Cases We have had 192 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ```
leo816 commented 1 year ago

Cycle 38 Report

The number of cases this cycle have decreased with regards to last cycle as the tor issue is now under control and volume of trades was seen reduced over the last few days. Even though the mediation cases number appears to have increased, the number is higher due to the fact that from my side there were a lot of unfinished cases that were settled this cycle Even though the tor bug occurred as we were making our monthly reports and therefore it won't show in detail the increase in mediation tickets, on cycle 38 we will be able to see how big the increase was.

The main topics of discussion were:

  1. Bisq 2, ideas about growth and future of bisq.
  2. Mediation cases, difficult scenarios that we try to have consensus before making a call.
  3. Tor issue
  4. Upgrades from the side of mediation/arbitration, what can done to be better, what changes we should aim towards

Main points from this cycle:

Analysis of Mediation Cases We have had 201 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ```
leo816 commented 1 year ago

Cycle 39 Report

The number of cases this cycle has increased with regards to the previous one and although the tor issue is now under control we are still experiencing more than average manual payouts that need to be done by mediators. 223 tickets is a record level which hopefully means there overall volume of bisq has increased.

Main points from this cycle:

Analysis of Mediation Cases We have had 201 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ```
leo816 commented 1 year ago

Cycle 40 Report

The number of cases this cycle has decreased with regards to the previous one and we are no longer experiencing such a high number of manual payouts that need to be done by mediators. 223 tickets was a record level which now has dropped to 159. Growth calls were postponed but planing on retaking the weekly calls as scheduled.

Main points from this cycle:

Analysis of Mediation Cases We have had 159 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 41 Report

The number of cases this cycle has decreased with regards to the previous one and we are no longer experiencing such a high number of manual payouts that need to be done by mediators. 159 tickets from last cycle now has dropped to 143.

Main points from this cycle:

Analysis of Mediation Cases We have had 143 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 (update required) - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 42 Report

The number of cases this cycle has increased significantly with regards to the previous one. Manual payouts still have to be made on a regular basis. 143 tickets from last cycle now increased to 280.

Main points from this cycle:

Analysis of Mediation Cases We have had 280 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 (update required) - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 43 Report

The number of cases this cycle has remained high after last cycle's increase. Manual payouts still have to be made on a regular basis. 280 tickets from last cycle whereas this cycle they were 273.

Main points from this cycle:

Analysis of Mediation Cases We have had 273 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 44 Report

The number of cases this cycle has decreased from last cycle's ATH. 229 mediation tickets this cycle whereas on the previous one we reached a maximum of 280. Number of manual payouts have increased.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 273 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 45 Report

The number of cases this cycle has decreased from last cycle's ATH. 184 mediation tickets this cycle whereas on the previous one we reached a maximum of 280. Number of manual payouts have increased.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 183 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 46 Report

The number of mediation tickets this cycle has remained stable after the decrease from last cycle's. 101 mediation tickets on my end, waiting for Pazza's but the total amount should be quite far from this two cycles ago when we reached a maximum of 280. Number of manual payouts have remained stable with 3 on my end and - from Pazza.

Main points from this cycle:

There are other applicants but under review as there is no need to add more people to the team. I plan to step away from my support agent role in the near future to leave new contributors take on more responsibilities.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 183 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 1 year ago

Cycle 47 Report

The number of mediation tickets this cycle has increased from last cycle's. 102 closed mediation tickets on my end, but +45 open, on pazza's side he has also experienced an increase with 128 and 27 open that means a total 303 which is a reasonable increase, mainly due to the network congestion which has left some users with their trades on the mempool until today. Number of manual payouts have remained stable with 2 on my end and 1 from Pazza.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 303 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ```
leo816 commented 1 year ago

Cycle 48 Report

The number of mediation tickets this cycle has decreased from last cycle's. 95 closed mediation tickets on my end, but +20 open, on pazza's side he has also experienced a decreased with 89 and 18 open that means a total 184 which is a reasonable decrease and great news. Number of manual payouts have remained stable with 1 on my end and 2 from Pazza.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 148 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ```
leo816 commented 11 months ago

Cycle 49 Report

The number of mediation tickets this cycle has increased from last cycle's. 102 closed mediation tickets on my end, but +28 open, on pazza's side he has also experienced an increase with 97 and 19 open that means a total 199 which is a mild increase from las cycle. The number of manual payouts have increased drastically from 3 last cycle to a total of +15 this cycle, particularly towards the end of the cycle

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 199 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ```
leo816 commented 10 months ago

Cycle 50 Report

The number of mediation tickets this cycle has increased from last cycle's. 110 closed mediation tickets on my end, but +60 open, on pazza's side he has also experienced an increase with 112 and 24 open that means a total 222 which is a mild increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +32 this cycle, particularly towards the end of the cycle.

One call with regards to different Bitcoin companies that have reached out since Miami to study potential synergies.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 222 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ```
leo816 commented 9 months ago

Cycle 51 Report

One call with regards to different Bitcoin companies that have reached out since Miami to study potential synergies.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 222 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **0**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ```
leo816 commented 7 months ago

Cycle 52 & 53 Report

Cycle 52 The number of mediation tickets this cycle has increased from last cycle's. 163 closed mediation tickets on my end, but 24 open, on pazza's side he has also experienced an increase with 139 and 11 open that means a total 302 which is a considerable increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +12 this cycle.

Cycle 53 The number of mediation tickets this cycle has decreased from previous cycle's. 39 closed mediation tickets on my end, but 30 open, on pazza's side he has also experienced an decreased with 116 and 36 open that means a total 155 which is a considerable decrease from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +14 this cycle.

The high decrease in mediation cases on Cycle 53 is mainly due to late reporting on cycle 52 which made the number much higher on the previous cycle and much lower on this one. On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. If we add the open cases we have (66 tickets), the total number would go up. No bugs out of the ordinary, the number of manual payouts we have had to performed have continued increase through time. I've had more than usual trades with no payment information, I would say about 4 or 5 this cycle.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 155 mediation cases this cycle and 302 on the previous one. I explain on the third paragraph of this report why the discrepancy and even though it looks like a considerable decrease, it's more stable than it looks.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ```
leo816 commented 6 months ago

Cycle 54 Report

Cycle 54 The number of mediation tickets this cycle has increased from last cycle's. 153 closed mediation tickets on my end, but 22 open, on pazza's side he has also experienced an increase with 117 and 14 open that means a total 270 which is a considerable increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +12 this cycle.

The high increase in mediation cases on Cycle 53 is mainly due to late reporting on cycle 52 which made the number much lower on the previous one. On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has decreased (34 tickets), the total number would go up. No bugs out of the ordinary, the number of manual payouts we have had to performed have continued increase through time. I've had only one trade with no payment information, I would say about 4 or 5 this cycle.

We have found a web editor for bisq 2 that can replace the previous role holder. Demo seems on point and we are closer than ever for the released.

Main points from this cycle:

Calls have been done through matrix as usual. Improving the bisq 2.0 wiki.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases We have had 270 mediation cases this cycle and 155 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ```
leo816 commented 5 months ago

Cycle 55 Report

The number of mediation tickets this cycle has decreased from last cycle's. 110 closed mediation tickets on my end, and 16 open, on pazza's side he has also experienced an increase with 94 and 17 open which means a total 204 which is a considerable increase from las cycle's 270. The number of manual payouts has slightly increased from last cycle to a total of +30 this cycle.

On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has remained constant (33 tickets). Out of the ordinary this cycle there have been two variables, 1) the number of manual payouts we have had to performed has increased to an all time high (+30) and 2) The amount of trades with the bug of having no payment information for either the buyer or the seller is also at an all time high, I would say about 10-15 on this cycle from my side only.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand, no need to add extra members for now.

Analysis of Mediation Cases We have had 204 mediation cases this cycle and 270 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ``` ``` _N of Issues cycle 55: **204**_ 94 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 13% Trade settled 6) 2% Usability 7) 17% Other ```
leo816 commented 4 months ago

Cycle 56 Report

The number of mediation tickets this cycle has increased from last cycle's. 124 closed mediation tickets on my end, and 24 open, on pazza's side he has also experienced an increase with 119 and 18 open which means a total 243 which is a considerable increase from las cycle's 204. The number of manual payouts has slightly increased from last cycle to a total of +22 this cycle.

On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has remained constant (33 tickets). Out of the ordinary this cycle there have been two variables, 1) the number of manual payouts we have had to performed has decreased but remained constant (+22) and 2) The amount of trades with the bug of having no payment information for either the buyer or the seller also remains at an all time high, I would say about 10 on this cycle from my side only.

Main points from this cycle:

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand, no need to add extra members for now.

Analysis of Mediation Cases We have had 234 mediation cases this cycle and 204 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ``` ``` _N of Issues cycle 55: **204**_ 94 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 13% Trade settled 6) 2% Usability 7) 17% Other ```
leo816 commented 3 months ago

Cycle 57 Report

The number of mediation tickets this cycle has increased from last cycle's. 150 closed mediation tickets on my end, and 40 open, on pazza's side he has also experienced an increase with 144 and 21 open which means a total 294 closed and +350 if we count the open tickets which is a considerable increase from las cycle's 243. The number of manual payouts has slightly increased from last cycle to a total of +33 this cycle (11 more than last cycle).

On average we are doing around 150 mediation tickets a month each which means closing 5 tickets a day. The total number of open tickets has also increased a little on my end (40 tickets).

Out of the ordinary this cycle there have been two variables, 1) the number of manual payouts we have had to performed has increased again to 33 2) The amount of trades with the bug of having no payment information for either the buyer or the seller remains at an all time high, I have had 15 on this cycle from my side only.

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day and the liquidity issue.

Main points from this cycle:

Calls have been done through matrix as usual.

Regarding support, we are at an all time high with mediation, bisq 2.0 has also required quite a lot of work. So I predict that we will shortly need new team members for the support team to keep up with the demand. So far support messages via different platforms have remained constant about bugs, comments, issues... etc.

Analysis of Mediation Cases We have had 294 mediation cases this cycle and 234 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ``` ``` _N of Issues cycle 55: **204**_ 94 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 13% Trade settled 6) 2% Usability 7) 17% Other ``` ``` _N of Issues cycle 56: **234**_ 114 Pazza 120 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 15% Late Payments 3) 24% Trader not responding 4) 13% Bug 5) 13% Trade settled 6) 2% Usability 7) 13% Other ``` ``` _N of Issues cycle 57: **294**_ 144 Pazza 150 Leo816 - Different reasons for disputes: ``` 1) 15% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 15% Trade settled 6) 2% Usability 7) 15% Other ```
leo816 commented 2 months ago

Cycle 58 Report

The number of mediation tickets this cycle has decreased from last cycle's. 85 closed mediation tickets on my end, and 65 open, on pazza's side he has also experienced a significant decrease with 110 and 25 open which means a total 195 closed and +300 if we count the open tickets which is a considerable decrease from las cycle's 290. The number of manual payouts has slightly increased from last cycle to a total of +35 this cycle (2 more than last cycle).

On average we are doing around 145 mediation tickets a month each which means closing around 5 tickets a day. The total number of open tickets has also increased a little on my end (60 tickets).

Out of the ordinary this cycle we've just had the number of manual payouts that has increased again to 35.

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day perfromance and the liquidity issue on bisq 2.

Main points from this cycle:

Calls have been done through matrix as usual.

Regarding support, we have experienced a decrease from last cycle's all time high mediation tickets, bisq 2.0 has also required quite a lot of work. So I predict that we will shortly need new team members for the support team to keep up with the demand. So far support messages via different platforms have remained constant about bugs, comments, issues... etc.

Analysis of Mediation Cases We have had 294 mediation cases this cycle and 234 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ``` ``` _N of Issues cycle 55: **204**_ 94 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 13% Trade settled 6) 2% Usability 7) 17% Other ``` ``` _N of Issues cycle 56: **234**_ 114 Pazza 120 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 15% Late Payments 3) 24% Trader not responding 4) 13% Bug 5) 13% Trade settled 6) 2% Usability 7) 13% Other ``` ``` _N of Issues cycle 57: **294**_ 144 Pazza 150 Leo816 - Different reasons for disputes: ``` 1) 15% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 15% Trade settled 6) 2% Usability 7) 15% Other ``` ``` _N of Issues cycle 57: **195**_ 110 Pazza 85 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 18% Late Payments 3) 22% Trader not responding 4) 6% Bug 5) 20% Trade settled 6) 2% Usability 7) 12% Other ```
leo816 commented 1 month ago

Cycle 59 Report

The number of mediation tickets this cycle has remained steady from last cycle's. 108 closed mediation tickets on my end, and 35 open, on pazza's side he has also experienced a similar amount with 106 and 27 open which means a total 214 closed and almost 300 if we count the open tickets which is almost the same as las cycle's

The number of manual payouts has slightly increased from last cycle to a total of 29 this cycle

On average we are doing around 145 mediation tickets a month each which means closing around 5 tickets a day. This cycle is a little below average although we are still missing the report from the new mediator which should increase that number

Out of the ordinary this cycle we've had impersonators through all matrix channels that have created similar user ids and have sent private messages to people asking for their private key. We have made an effort responding as many messages as we could to get people to avoid these scammers but there is only so much we can do. In most cases they are not even in the bisq channels using those user names, so we can't kick them out of the rooms.

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day perfromance and the liquidity issue on bisq 2.

Main points from this cycle:

Calls have been done through matrix as usual.

Regarding support, we have experienced an increase in demand from the matrix channels and mediation tickets are very similar from last cycle's.

Analysis of Mediation Cases We have had 214 mediation cases this cycle,

If I continue the mediation progression report, it would look like this:

Click to see report ### Mediation Issues Report _N of Issues cycle 15: **85**_ _38 Wiz 24 B Knight 23 Leo816_ - Different reasons for disputes: ``` 1) 20% Both parties agreed to cancel 2) 30% trader provided the wrong information 3) 50% User took longer to confirm/answer ``` _N of Issues cycle 16: **111**_ _44 Wiz 38 B knight 29 Leo816_ - Different reasons for disputes: ``` 1) 25% Both parties agreed to cancel 2) 20% trader provided the wrong information 3) 40% User took longer to confirm/answer 4) 15% buyer could not make the payment ``` _N of Issues cycle 17: **128**_ _52 Wiz 36 B knight 40 Leo816_ - Different reasons for disputes: ``` 1) 20% Stuck in Stage 2 2) 25% Banking issues, buyer couldn't make the payment 3) 55% BTC seller took longer to confirm/answer ``` **Summary**: the btc seller took longer to respond/ confirm the payment for _N of Issues cycle 18: **89**_ _31 Huey735 21 B Knight 37 Leo816_ - Different reasons for disputes: ``` 1) 25% Stuck in Stage 2 2) 15% Banking issues (zelle and revolut) 3) 60% User behaviour- took longer to confirm/ answer (disagreements) ``` _N of Issues cycle 19: **184**_ _36 Huey735 75 B Knight 73 Leo816 Pending report Wiz_ - Different reasons for disputes: ``` 1) 40% Stuck in Stage 2 2) 10% Banking issues 3) 40% User took longer to confirm/ answer 4) 10% Failed Trades ``` _N of Issues cycle 20: **160**_ _82 Huey735 78 Leo816_ - Different reasons for disputes: ``` 1) 50% _BUGS_ (Stuck in Stage 2) 2) 22% Banking issues 3) 20% User took longer to confirm/ answer 4) 8% Failed Trades ``` _N of Issues cycle 21: **160**_ Missing report from Huey735 160 Leo816 _N of Issues cycle 22: **101**_ Missing report from Huey735 101 Leo816 - Different reasons for disputes: ``` 1) 35% _BUGS_ (Stuck in Stage 2, button greyed out) 2) 25% Late Payments 3) 20% Trade already settled (former user took longer to confirm/answer) 4) 8% Failed Trades 5) 6% Stuck in Multisig 6) 6% Bank problems ``` Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4. On cycle 22 there is a considerable increase from **78 to 101 tickets**. That means 3 new ones everyday. Would like to also see Huey's report to compare. _N of Issues cycle 28: **107**_ 54 Pazza 53 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 18% Late Payments 3) 17% Trader not responding 4) 9% Bug 5) 9% Trade settled 6)10% Usability 7) 7% Other ``` _N of Issues cycle 29: **139**_ 67 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 20% Late Payments 3) 7% Trader not responding 4) 13% Bug 5) 8% Trade settled 6)10% Usability 7) 17% Other ``` _N of Issues cycle 30: **104**_ 52 Pazza 52 Leo816 - Different reasons for disputes: ``` 1) 24% Bank Problems 2) 7% Late Payments 3) 12% Trader not responding 4) 13% Bug 5) 24% Trade settled 6)2% Usability 7) 20% Other ``` _N of Issues cycle 32: **117**_ 55 Pazza 62 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 30% Late Payments 3) 18% Trader not responding 4) 10% Bug 5) 10% Trade settled 6)2% Usability 7) 8% Other ``` _N of Issues cycle 33: **147**_ 68 Pazza 79 Leo816 - Different reasons for disputes: ``` 1) 30% Bank Problems 2) 12% Late Payments 3) 8% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)2% Usability 7) 24% Other ``` _N of Issues cycle 34: **136**_ 58 Pazza 78 Leo816 (made a late summary of disputes) - Different reasons for disputes: ``` 1) 31% Bank Problems 2) 7% Late Payments 3) 10% Trader not responding 4) 16% Bug 5) 8% Trade settled 6)2% Usability 7) 26% Other ``` _N of Issues cycle 35: **200**_ 90 Pazza 110 Leo816 (made the report 6 dayes later) - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 11% Late Payments 3) 13% Trader not responding 4) 16% Bug 5) 13% Trade settled 6)1% Usability 7) 30% Other ``` _N of Issues cycle 36: **193**_ 100 Pazza 93 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 13% Late Payments 3) 10% Trader not responding 4) 9% Bug 5) 20% Trade settled 6)1% Usability 7) 22% Other ``` _N of Issues cycle 37: **192**_ 117 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 27% Bank Problems 2) 11% Late Payments 3) 15% Trader not responding 4) 16% Bug 5) 9% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 38: **201**_ 74 Pazza 75 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 9% Late Payments 3) 18% Trader not responding 4) 14% Bug 5) 10% Trade settled 6)1% Usability 7) 27% Other ``` ``` _N of Issues cycle 39: **223**_ 121 Pazza 103 Leo816 - Different reasons for disputes: ``` 1) 10% Bank Problems 2) 15% Late Payments 3) 19% Trader not responding 4) 18% Bug 5) 16% Trade settled 6)1% Usability 7) 21% Other ``` ``` _N of Issues cycle 40: **159**_ 87 Pazza 72 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 13% Bug 5) 18% Trade settled 6)0a% Usability 7) 9% Other ``` ``` _N of Issues cycle 40: **143**_ 79 Pazza 64 Leo816 - Different reasons for disputes: ``` 1) 21% Bank Problems 2) 16% Late Payments 3) 24% Trader not responding 4) 12% Bug 5) 11% Trade settled 6)1% Usability 7) 15% Other ``` ``` _N of Issues cycle 42: **280**_ 135 Pazza 145 Leo816 - Different reasons for disputes: ``` 1) 29% Bank Problems 2) 12% Late Payments 3) 18% Trader not responding 4) 11% Bug 5) 13% Trade settled 6) 1% Usability 7) 16% Other ``` ``` _N of Issues cycle 43: **273**_ 165 Pazza 118 Leo816 - Different reasons for disputes: ``` 1) 28% Bank Problems 2) 8% Late Payments 3) 15% Trader not responding 4) 31% Bug 5) 8% Trade settled 6) 1% Usability 7) 9% Other ``` ``` _N of Issues cycle 47: **302**_ 155 Pazza 147 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 12% Late Payments 3) 16% Trader not responding 4) 32% Bug 5) 8% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 48: **184**_ 89 Pazza 95 Leo816 - Different reasons for disputes: ``` 1) 19% Bank Problems 2) 11% Late Payments 3) 19% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 1% Usability 7) 10% Other ``` _N of Issues cycle 49: **199**_ 97 Pazza 102 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 8% Late Payments 3) 17% Trader not responding 4) 32% Bug 5) 11% Trade settled 6) 1% Usability 7) 9% Other ``` _N of Issues cycle 50: **222**_ 112 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 10% Late Payments 3) 14% Trader not responding 4) 30% Bug 5) 10% Trade settled 6) 0% Usability 7) 10% Other ``` _N of Issues cycle 51: **180**_ 99 Pazza 81 Leo816 - Different reasons for disputes: ``` 1) 23% Bank Problems 2) 21% Late Payments 3) 11% Trader not responding 4) 11% Bug 5) 12% Trade settled 6) 6% Usability 7) 16% Other ``` _N of Issues cycle 52: **302**_ 139 Pazza 163 Leo816 - Different reasons for disputes: ``` 1) 16% Bank Problems 2) 21% Late Payments 3) 24% Trader not responding 4) 9% Bug 5) 12% Trade settled 6) 1% Usability 7) 17% Other ``` _N of Issues cycle 53: **154**_ 116 Pazza 38 Leo816 - Different reasons for disputes: ``` 1) 26% Bank Problems 2) 14% Late Payments 3) 18% Trader not responding 4) 20% Bug 5) 10% Trade settled 6) 2% Usability 7) 10% Other ``` ``` _N of Issues cycle 54: **270**_ 117 Pazza 153 Leo816 - Different reasons for disputes: ``` 1) 22% Bank Problems 2) 18% Late Payments 3) 25% Trader not responding 4) 18% Bug 5) 15% Trade settled 6) 1% Usability 7) 7% Other ``` ``` _N of Issues cycle 55: **204**_ 94 Pazza 110 Leo816 - Different reasons for disputes: ``` 1) 25% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 13% Trade settled 6) 2% Usability 7) 17% Other ``` ``` _N of Issues cycle 56: **234**_ 114 Pazza 120 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 15% Late Payments 3) 24% Trader not responding 4) 13% Bug 5) 13% Trade settled 6) 2% Usability 7) 13% Other ``` ``` _N of Issues cycle 57: **294**_ 144 Pazza 150 Leo816 - Different reasons for disputes: ``` 1) 15% Bank Problems 2) 15% Late Payments 3) 20% Trader not responding 4) 8% Bug 5) 15% Trade settled 6) 2% Usability 7) 15% Other ``` ``` _N of Issues cycle 58: **195**_ 110 Pazza 85 Leo816 - Different reasons for disputes: ``` 1) 20% Bank Problems 2) 18% Late Payments 3) 22% Trader not responding 4) 6% Bug 5) 20% Trade settled 6) 2% Usability 7) 12% Other ``` ``` _N of Issues cycle 59: **214**_ 106 Pazza 108 Leo816 - Different reasons for disputes: ``` 1) 14% Bank Problems 2) 33% Late Payments 3) 16% Trader not responding 4) 8% Bug 5) 18% Trade settled 6) 1% Usability 7) 10% Other ```