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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade R9p369k #1405

Open FizzyLloyd opened 1 year ago

FizzyLloyd commented 1 year ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

Reimbursement

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: Taker: ........... Deposit: .......... BTC mining fees lost: .......... eg 0.00005 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: BTC address for reimbursement:

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 1 year ago

Hi @FizzyLloyd

Please can you copy and paste the maker and taker deposit transaction IDs.

Also please provide an bitcoin address you would like the reimbursement sent to.

FizzyLloyd commented 1 year ago

Hi there. I can't see where to find the IDs for Maker and Taker. Could you advise please?

On Mon, May 1, 2023 at 10:41 PM Dara Whelan @.***> wrote:

Hi @FizzyLloyd https://github.com/FizzyLloyd

Please can you copy and paste the maker and taker deposit transaction IDs.

Also please provide an bitcoin address you would like the reimbursement sent to.

— Reply to this email directly, view it on GitHub https://github.com/bisq-network/support/issues/1405#issuecomment-1530344408, or unsubscribe https://github.com/notifications/unsubscribe-auth/AXRE227BVH3BBJGG5KNFSSTXEAUY7ANCNFSM6AAAAAAXRRTOPE . You are receiving this because you were mentioned.Message ID: @.***>

darawhelan commented 1 year ago

They are on your screen shot starting

521.. c4f...

FizzyLloyd commented 1 year ago

Thank you :)

Maker ID 52195180982e65c1c1e72b049bf8c7b1ba6e98147e4b94b278cc7a6fca92d0d1 Taker ID c4f65489b36fc1e8fe8dc380ca4c88b413d2b3026528a809b7668f047603ea74

BTC Address 1qfc67aya3peuzf9r5s9s8e978drgstfpkf3287q

darawhelan commented 1 year ago

Thanks

On this trade you lost:

Trade fee: 0.00005000 BTC mining fee: 0.00004200 BTC

Total: Trade fee: 0.00009200 BTC

@leo816 please can you reimburse in your next batch. Thank you.

FizzyLloyd commented 1 year ago

I haven't received my deposit back yet.

On Sun, May 14, 2023 at 1:38 AM Dara Whelan @.***> wrote:

Thanks

On this trade you lost:

Trade fee: 0.00005000 mining fee: 0.00004200

Total: Trade fee: 0.00009200

@leo816 https://github.com/leo816 please can you reimburse in your next batch. Thank you.

— Reply to this email directly, view it on GitHub https://github.com/bisq-network/support/issues/1405#issuecomment-1546777982, or unsubscribe https://github.com/notifications/unsubscribe-auth/AXRE222OVWDOPTMLGTOZ55LXGASPHANCNFSM6AAAAAAXRRTOPE . You are receiving this because you were mentioned.Message ID: @.***>

darawhelan commented 1 year ago

@FizzyLloyd

As no deposit was created you have not lost any deposit.

If it is not showing in your wallet do an SPV resync

https://bisq.wiki/Resyncing_SPV_file