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@bisq-network user support issues
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Fee reimbursement for trade 3379064 #1490

Closed Mischa2805 closed 9 months ago

Mischa2805 commented 10 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 0e196c96405de4ffd9d0d69c2a0a68632b6d260f2e48aba129459d8f943f6f12 Taker: 075eed4ce6a4b4c363d6259233c1b7fe9c7248741617482a5bf5d24a7dd985b1 Deposit: N/A BTC mining fees lost: 0,00014995 BTC image

Trade fees lost, please state if BSQ or BTC: At Funds/Transaction I see only one transaction (see screenshot)

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: v1.9.14 BTC address for reimbursement: bc1qcesd5vnnfwyqal8huq3asq5aa8888vwat54npt

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 10 months ago

Hi @Mischa2805

On this trade you lost:

Miner fees: 0.00003495 BTC Trade fees: 0.00011500 BTC

Total: 0.0001499 BTC

@leo816 please can you reimburse in your next batch. Many thanks

Mischa2805 commented 10 months ago

Hello @darawhelan , Thank you very much for your help. I assume @leo816 now need to start a batch job so my lost bitcoins will be credited back to my account. For your information - I don't see any receipt yet.

darawhelan commented 10 months ago

@Mischa2805

No problems.

Yes @leo816 will likely make a batch reimbursement at then end of this month.

A comment will be placed here when complete.

leo816 commented 9 months ago

Payout made with #1515