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@bisq-network user support issues
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Fee reimbursement for trade 86119477 #1491

Closed ferrolive closed 9 months ago

ferrolive commented 10 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

reimbursement

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: 1ff7b390d78d72672b89e50bdde86e442f9262a2cb7c48e03ee275b1069d2884 Taker: 0c72210dc83b5ba525ef7c555357d71a1ede5278b7efcf1c54d1c05fa1f3cb6d Deposit: c9a22f42c9948e04f904c9d01e3037708209599d7ec803ddce4317606bed810e BTC mining fees lost: 0.00002450 BTC Trade fees lost, 0.00002450 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: v1.9.14 BTC address for reimbursement: bc1qnewj35gv59t4glajrx4uxznljapj23295stnpk

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 10 months ago

Hi @ferrolive this is a live trade. You should open mediation for it if you are having issues. You can open mediation by selecting the trade and pressing 'Ctrl' and 'O'.