search

bisq-network / support

@bisq-network user support issues
https://bisq.wiki/User_support
19 stars 12 forks source link

Fee reimbursement for trade 5ojeti #1493

Closed jeffsurcess closed 9 months ago

jeffsurcess commented 10 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: e74ad157a7bcd127f68deeb631dba46e32d5322d637b4453591418dd19c8a9ea Taker: ........... Deposit: .......... BTC mining fees lost: 0.0000175 BTC Trade fees lost, please state if BSQ or BTC: 0.00005 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: 1.9.14 BTC address for reimbursement: 36vhysVf6w9BpH6zDNhsmYQPE2Jvz5boPc

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

It appears that only the output in address bc1qgjuk0jdgwn3zxy77dmf63yardyqkx8gum3ye4p is what I retained in the transaction. I lost:

  1. the fee of 0.0000175 BTC
  2. the output in bc1q5pwauq240t4s946nlfgv42kg48tvgquyrza33m of 0.00005000 BTC
  3. the output in bc1qva7czqtu2fcd5xrt2gdh7p0aa7crl8qemuf4su of 0.02300000 BTC

Total loss (for reimbursal): 0.0230675 BTC

Issue #197 can be used as a good example of a correct reimbursement request.

darawhelan commented 10 months ago

Hi @jeffsurcess

Thank you for posting.

As the takers attempt to take the trade failed the trade should be available for another user to take.

Is the offer still in your 'Open Offers'?

jeffsurcess commented 10 months ago

Yes and I have just re-enabled it.

I can see the 0.0230 BTC in my Reserved Funds, I suppose that remains in reserve for the next successful Taker?

image

So would my loss be limited to the 6750 sats then? image

darawhelan commented 10 months ago

I can see the 0.0230 BTC in my Reserved Funds, I suppose that remains in reserve for the next successful Taker?

Yes

So would my loss be limited to the 6750 sats then?

No, that is not a loss. It is just the cost of making the original offer that is still available to be taken.