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@bisq-network user support issues
https://bisq.wiki/User_support
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Fee reimbursement for trade ugCXpIQ0 #1503

Closed jmj010 closed 9 months ago

jmj010 commented 9 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: .......... Taker: ........... Deposit: .......... BTC mining fees lost: .......... eg 0.00005 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: v1.9.14 BTC address for reimbursement: bc1qjfm2nks2spjhlmtentkun9nlst87jgd8k2urc7

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

jmj010 commented 9 months ago

Please reimburse fees, another failed trade when I had enough funded

darawhelan commented 9 months ago

Hi @jmj010 please can you copy and paste the maker transaction ID into the comments below. Many thanks

jmj010 commented 9 months ago

https://mempool.space/tx/a8e23d3837dad514d69b88b56647acc8744b1252b0ebb5e8e6c2bf66b4e1046d

darawhelan commented 9 months ago

Hi @jmj010 thanks for posting.

This trade failed but your taker transaction also failed so no bitcoin left your wallet. No funds were lost.

I would recommend you do an SPV resync to make sure your wallet is in sync: https://bisq.wiki/Resyncing_SPV_file

jmj010 commented 9 months ago

Ah I see, okay thanks for clarifying