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@bisq-network user support issues
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Fee reimbursement for trade GmeIr5ne #1506

Closed jmj010 closed 9 months ago

jmj010 commented 9 months ago

The XXXXX part in the issue title are the first characters of the Trade ID before the "-" (dash).

image

The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!

Maker: .......... Taker: ........... Deposit: .......... BTC mining fees lost: .......... eg 0.00005 BTC Trade fees lost, please state if BSQ or BTC: .......... eg 5.43 BSQ or 0.000088 BTC

A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form! Please use exact form for Maker/Taker/Deposit - no abbreviations like M:, T: or adding extra characters like "Maker TX:", etc. Leave those fields as they are and replace the "........" with the appropreate txid

Bisq version: v1.9.14 BTC address for reimbursement: bc1qjfm2nks2spjhlmtentkun9nlst87jgd8k2urc7

Provide the Bisq client version to help developers identify the causing issue.

Other notes:

Issue #197 can be used as a good example of a correct reimbursement request.

jmj010 commented 9 months ago

Hi, I have another failed transaction with Maker ID: 2b3dfd5b673d28285995630e5ba5ea6ed1974be8bb3225d6347dd8b0a33237ce

Taker Fee: dc1b44e72bf54f51f8ac21454a8682f18184ad84e85b34b980b3c7f4945de7e4

Please reimburse my fees. Thank you

darawhelan commented 9 months ago

Hi @jmj010

On this trade you lost:

Miner fees: 0.00012250 BTC Trade fees: 0.00005000 BTC

total: 0.00017250 BTC

@leo816 please can you add to you list for reimbursement. Many thanks

leo816 commented 9 months ago

Payout made with #1515